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Claims Assistant

Company: National General Insurance
Location: Buffalo
Posted on: January 26, 2023

Job Description:

Job Summary: This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. Key Responsibilities:

  • Makes and maintains a connection with the customer by understanding and meeting their needs
  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
  • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
  • Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
  • May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
  • Receives, screens and routes incoming telephone calls and other electronic correspondence
  • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
  • Participates in or assists in training new or less experienced employees and demonstrating work processes
  • Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficientlySupervisory Responsibilities: This job does not have supervisory duties Preferred Qualifications: Education and Experience
    • College degree or equivalent experience
    • Previous experience in either customer service and/or a related professional work environment preferredCertificates, Licenses, Registrations
      • NoneFunctional Skills
        • Activities are of moderate complexity, requiring some independent judgment, performed under general supervision, using procedures standard to the organization
        • Ability to coordinate information flow and internal processes
        • Demonstrates knowledge of internal operations and develops relationships to facilitate workflow
        • Gathers resources and information needed to complete work

Keywords: National General Insurance, Buffalo , Claims Assistant, Other , Buffalo, New York

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