Holiday Financial Services Customer Service Representative
Company: MSCCN
Location: Bradford
Posted on: January 26, 2023
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Job Description:
Description: The Customer Service Representative provides
efficient and accurate services to customers including, but not
limited to, processing loan applications, daily transactions,
delinquency management, and loan solicitations. They also profile
new and existing customers to suggest and open quality loan
accounts, control delinquency, and refer loan opportunities to the
respective branch. Below is a list of essential job functions.
Additional responsibilities may be assigned in the position.
PROVIDE ENHANCED CLIENT SERVICE Recommend quality loans for
approval, as measured by delinquencies and other contributory
factors. Discover customer needs, develop solutions, and implement
plans to meet and exceed customer goals and expectations. Follows
up with existing customers to ensure satisfaction and generate
potential opportunities. Actively promote and market Holiday
Financial products and services within the Corporation's sales
vision. Manage loan security interests of the branch through
diligent efforts to perfect liens and maintain proper collateral
insurance protections. FOSTER OUR CULTURE Be the source of
exceptional client and employee experiences by demonstrating
excellent communication skills through effective conversations and
collaboration. Seek opportunities to support volunteerism in the
local community. Maintain a professional and ethical image in
appearance, communication, and actions. PROMOTE DIGITAL AWARENESS
Accept changes and new technology to stay up to date with
competitor and industry-wide solutions and standards. Explore and
educate clients on alternative digital channels of delivery,
products, and services. Accept and demonstrate advancements in
technology and internal applications. FOCUS ON ACCURACY AND
ATTENTION TO DETAIL Process consumer loan applications in
accordance with established policies and procedures; gathering all
necessary information, which will allow proper underwriting to
occur. Handle financial transactions within the scope of daily
operations. Open new loan accounts and sell products and in
accordance with established policies and procedures. Manage
delinquency through mail correspondence, telephone contact and
follow up, and in office discussions. SEEK PROFESSIONAL DEVELOPMENT
OPPORTUNITIES Actively seeks professional development (transfers
suggestions into daily practice, participates well in staff
meetings, adapts well to changes in processes and duties,
e-learning electives). Successfully completes assigned e-learning
courses. Requirements: QUALIFICATIONS, EDUCATION, & EXPERIENCE To
perform this job successfully, an individual must be able to
perform each essential job requirement satisfactorily and a skills
inventory is listed below. A high school diploma or general
education degree (GED) is required, with related experience and
secondary education preferred. Successful completion of required
background checks is required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. LANGUAGE SKILLS: Ability to read, comprehend,
and interpret documents. Possesses professional communication and
interpersonal skills to write and speak effectively both one-on-one
and before groups of clients or employees of the organization.
Ability to communicate to clients directly and effectively.
TECHNOLOGY SKILLS: Ability to use telephone systems and possess
good computer skills including email, internet and intranet use.
Prior experience or the ability to learn core transaction system,
debit card system, statement processing system, cash advance
machines and any other computer programs pertinent to performing
job duties. MATHEMATICAL SKILLS: Ability to add, subtract,
multiply, and divide in all units of measure. Ability to compute
rate, ratio, and percent and to draw and interpret bar graphs.
REASO ING ABILITY: Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to solve challenging problems involving several variables
in a standardized situation. PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. This
position operates in a professional office environment with
considerable time spent at a desk using office equipment such as
computers, phones, and printers. Noise level is moderate with
constant communication and interactions with others. Ability to
travel on occasion to all market areas and attend seminars or
training sessions offsite. BENEFITS Medical, Dental, Vision & Life
Insurance 401K with company match and profit-sharing program Paid
Time Off & Recognized Holidays Leave policies Voluntary Benefit
Options (Life, Accident, Critical Illness, & Pet) Employee
Assistance Program Employee Health & Wellness Program Special Loan
and Deposit Rates Gradifi Student Loan Paydown Plan Rewards &
Recognition Programs and much more Eligibility requirements apply.
EOE/AA: M/F/Vet/Disability PI201539089
Keywords: MSCCN, Buffalo , Holiday Financial Services Customer Service Representative, Other , Bradford, New York
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