MS Project Lead

Company: CYNET SYSTEMS
Location: Elma
Posted on: January 24, 2023

Job Description:

Job Description:

Responsibilities:

• 
  
• Check the user permission over the Project.
  
• Monitoring of problem queue for Project Online.
  
• Investigation & resolution of problems for Project Online.
  
• Creating a change request.
  
• Project creation (if needed).
  
• Granting user permission over site or item.
  
• Updating project site collection administrator.
  
• Project deletion.
  
• Managing site quotas.
  
• Backup & Restore EPM Projects.
  
• Project server License maintenance (Adding/Removing users).
  
• Helping users to create a scheduling task.
  
• Maintain EPM search, User Profile, Workflow, and other services.
  
• Escalating a Major Incident to the Major Incident Manager.
  
• Notify Major Incident/Request tickets for end-users (if any).
  
• Should be part of technical chat/RCA investigation (as a silent observer for communication purpose) and be involved in the conference bridge.
  
• Work with the L1 Support desk to put in outage messages.
  
• Resolving and seeing tickets closed to completion, even if escalated, or other groups are required to complete tickets.
  
• To add users, manage licenses, create groups.
  
• Service health reports and planned maintenance.
  
• Project/Site collection usage reports.
  
• Manage support tickets and track the issues going with Microsoft.
  
• High level understanding of all the workloads of the O365 application suite
  
• Support for OneNote: syncing, creating, basic use.
  
• Monitoring incident queue & Owing/Resolving incidents.
  
• Setup and monitor migration of Projects from Project Server to Project Online
  
• Test and verify completion of Project migration.
  
• Notify users of migration status and engage with project owners if issues are discovered.
  
• Removal/archival of old Project Server Projects once migrated.
  
  

Keywords: CYNET SYSTEMS, Buffalo , MS Project Lead, Other , Elma, New York