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MS Project Lead

Company: CYNET SYSTEMS
Location: Elma
Posted on: January 24, 2023

Job Description:

Job Description:

Responsibilities:


  • Check the user permission over the Project.
  • Monitoring of problem queue for Project Online.
  • Investigation & resolution of problems for Project Online.
  • Creating a change request.
  • Project creation (if needed).
  • Granting user permission over site or item.
  • Updating project site collection administrator.
  • Project deletion.
  • Managing site quotas.
  • Backup & Restore EPM Projects.
  • Project server License maintenance (Adding/Removing users).
  • Helping users to create a scheduling task.
  • Maintain EPM search, User Profile, Workflow, and other services.
  • Escalating a Major Incident to the Major Incident Manager.
  • Notify Major Incident/Request tickets for end-users (if any).
  • Should be part of technical chat/RCA investigation (as a silent observer for communication purpose) and be involved in the conference bridge.
  • Work with the L1 Support desk to put in outage messages.
  • Resolving and seeing tickets closed to completion, even if escalated, or other groups are required to complete tickets.
  • To add users, manage licenses, create groups.
  • Service health reports and planned maintenance.
  • Project/Site collection usage reports.
  • Manage support tickets and track the issues going with Microsoft.
  • High level understanding of all the workloads of the O365 application suite
  • Support for OneNote: syncing, creating, basic use.
  • Monitoring incident queue & Owing/Resolving incidents.
  • Setup and monitor migration of Projects from Project Server to Project Online
  • Test and verify completion of Project migration.
  • Notify users of migration status and engage with project owners if issues are discovered.
  • Removal/archival of old Project Server Projects once migrated.

Keywords: CYNET SYSTEMS, Buffalo , MS Project Lead, Other , Elma, New York

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