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Crisis Counseling Specialist I Text Chat - Full Time, Mon - Fri 3pm - 11pm

Company: Crisis Services
Location: Buffalo
Posted on: January 23, 2023

Job Description:

* Effective Immediately - New Hourly Rates*

Starting Rate: $17.07/hour. Annual increases and full benefits offered

Experienced candidates with 3 years or more required work experience hourly rates range from $17.41/hour- $19.99 based on CWA Collective Bargaining Agreement

Full Time - 40 hours/week Monday - Friday 3pm - 11pm

POSITION SUMMARY: The Crisis Counseling Chat/Text Hotline Specialist I provide crisis and supportive counseling and lethality assessments over chat/text platform(s). The Crisis Counseling Chat/Text Hotline Specialist I will ensure the availability of information and referral services to any individual that contacts the Crisis Services 24-hour Chat/Text Hotline. The Crisis Counseling Chat/Test Hotline Specialist will also be cross trained on the Crisis Services 24-hour phone hotline and all other dedicated lines in the Crisis Counseling Program for assistance. The position maintains a commitment to the mission and work of Crisis Services and has a deep appreciation for and sensitivity to the guiding principles of the organization.

Essential Functions of the Position Include, But Are Not Limited to:

* Screens inbound Chat/Text messages for lethality using AAS guidelines
* Utilizes iCarol to create Chat/Text Hotline reports that include demographic information
* Completes inter-agency program referrals
* Participates and engages in clinical supervision, as assigned by CCP Program Manager
* Participates in the Agency's Crisis Counselor Training Program (depending on previous experience)
* Completes On Call consultant hours as needed, as assigned by the CCP Director
* Participates in mandatory agency meetings and quality assurance activities
* Attends required training and professional development opportunities
* Other tasks as assigned.

Position Qualifications:

* EDUCATION: Bachelor's Degree from an accredited college and/or university in human service field, social work or relevant field.
* EXPERIENCE: Minimum one (1) year of professional pre or post-graduate experience; preferably providing direct services in mental health or human service setting. Experience with crisis situations and quickly establishing rapport with clients preferred.
* Demonstrated ability and experience working with diverse populations.
* Strong knowledge of mental health and suicide dynamics and effects.
* Superior knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles.
* Excellent technology skills utilizing Chat/Text platform(s).
* Excellent problem solving, conflict management, organizational and time management skills.
* Ability to multi-task.
* Effective verbal, written and interpersonal communication.


Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.


The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Keywords: Crisis Services, Buffalo , Crisis Counseling Specialist I Text Chat - Full Time, Mon - Fri 3pm - 11pm, Other , Buffalo, New York

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