Citizens Teller - Part Time
Company: Citizens Financial Group
Location: Buffalo
Posted on: January 23, 2023
Job Description:
Description
Starting Salary: $17 / hour and up
Transactions aren't at the heart of banking - relationships are.
That's why we're not looking for just any teller. We're looking for
Citizens Tellers. What sets these colleagues apart? You look
customers in the eye and greet them in the branch lobby with a
smile - just like you would a friend or a neighbor. Whether you're
processing transactions or collaborating with your branch team to
meet a customer's needs, you provide a memorable, significant
experience to every customer, every day.
Are you a great listener? Do you enjoy meeting new people or
strengthening existing relationships? If so, you're Made Ready to
be a Citizens Teller. It takes an upbeat attitude, an ability to
listen intently and a desire to get to know your customers - who
they are, what they need, which ones want to get in and out quickly
vs. those who want to catch up. Using your knowledge of our
award-winning mobile app and online banking options, you'll
simplify banking for your customers. You will confidently cash
checks, process withdrawals and deposits. You pride yourself in
giving every customer the level of care they deserve, including
referring them to the right banker who can handle more
sophisticated requests.
What you'll do
- Be the face of Citizens; be professional, friendly and helpful
with every interaction
- Welcome customers when they walk into the branch
- Talk with customers in the lobby - and the teller line - to
understand the purpose of their visit
- Make customers feel cared for while you process
transactions
- Introduce customers to new, more efficiently ways of banking
like mobile, online and ATMs
- Build relationships with customers so you can anticipate their
financial needs
- Introduce customers to a banker when more complex requests
arise
- Follow all financial policies and procedures, state and local
laws and regulations
- Take advantage of training and coaching to grow into a Citizens
Banker or another exciting role
- Bring your positive energy and confidence to Citizens and its
customers every day
What you'll get
- Meaningful work & relationships - You'll help customers with
important financial decisions that impact their lives like building
a business, buying a house, paying for school or helping them
realize their long-term financial goals. Colleagues and leadership
listen to your ideas and feedback.
- Commitment to community - You'll thrive in a diverse, friendly
and supportive workplace that lets you give back to the community
through volunteering and donating to causes that are important to
you
- Recognition & reward - You'll see your hard work rewarded with
promotion, growth and new opportunities
- Training & development - You'll grow your career through
training, coaching, career planning and development that will
enable you to branch off in any direction your talents and
interests take you
- Exceptional benefits - You'll have access to medical and dental
insurance, a 401K with corporate match, tuition assistance and
discounts on student loan refinancing. You'll also get a discount
on thousands of gyms, studios and fitness centers.
Qualifications
- High School degree or GED required
- Minimum of 1 year cash handling experience in a retail or
banking environment
- Minimum of 1 year demonstrated customer experience,
recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to
enhance the customer relationship
- Commitment to build relationships through in-person customer
interactions
- Ability to problem solve and provide solutions to customer
issues
- Comfortable with using digital technology to support the
delivery of business goals
- Ability to build positive relationships with teammates,
business partners and specialists through collaboration
- Energetic, detail-oriented and ability to multitask
effectively
- Ability to work branch hours, which can include weekends and
evenings
Hours and Work Schedule
- Hours per Week: 20
- Work Schedule: Varies with branch needs and may include
weekends and evenings
Some job boards have started using jobseeker-reported data to
estimate salary ranges for roles. If you apply and qualify for this
role, a recruiter will discuss accurate pay guidance.
Keywords: Citizens Financial Group, Buffalo , Citizens Teller - Part Time, Other , Buffalo, New York
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