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Teller/MSR

Company: One Credit Union
Location: Buffalo
Posted on: November 26, 2022

Job Description:

*Teller/MSR*

ONE Credit Union of NY - Buffalo, NY

ONE Credit Union is looking for a teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the "frontline" of our credit union and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicate with different types of clients and sell our credit union's products/services.

*Responsibilities*
* Conduct routine transactions with established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
* Assess customer needs and introduce new products and services (credit cards, loans, etc)
* Make sales referrals, suggest alternate channels and cross-sell products and services
* Go the "extra mile" to build trust relationships, customer loyalty and satisfaction
* Comply with regulatory requirements
* Manage risk in every transaction and detect fraudulent transactions to prevent losses
* Resolve customers' issues and provide relevant information

*Skills*
* Proven working experience in banking, or cash handling and customer service experience
* Basic PC knowledge and familiarity with electronic equipment (e.g. receipt printers, money counters)
* Strong communication and time management skills
* Customer satisfaction-oriented
* Attention to detail and mathematical skills
* Excellent sales skills

ONE Credit Union is seeking Full-Time Teller/MSR 37.50 hours with benefits; start times will vary 6:45am or 8:00am. Buffalo and Cheektowaga locations. Free parking. EOE

Benefit Conditions:

$500.00 Sign on Bonus after completing 6 months introductory period.
* Waiting period may apply

Paid Training:
* Yes

Pay frequency:
* Every other week

Work Remotely
* No

Job Type: Full-time

Salary: From $15.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance

Schedule:
* Monday to Friday

Supplemental Pay:
* Signing bonus

Application Question(s):
* How many years of customer service do you have?

Education:
* High school or equivalent (Preferred)

Experience:
* Cash Handling: 1 year (Preferred)
* Banking: 1 year (Preferred)

Work Location: Multiple Locations

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Physical setting:
* Office
Schedule:
* Day shift
* Monday to Friday

COVID-19 considerations:

Experience:
* Cash handling: 1 year (Preferred)
* Banking: 1 year (Preferred)
* Customer service: 1 year (Required)

Work Location: One location%58047475%

Keywords: One Credit Union, Buffalo , Teller/MSR, Other , Buffalo, New York

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