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Concessions Supervisor, KeyBank Center

Company: Delaware North
Location: Buffalo
Posted on: November 26, 2022

Job Description:

The OpportunityDelaware North Sportservice is hiring part-time Concessions Supervisors to join our team at KeyBank Center in Buffalo, New York. As a Concessions Supervisor, you will be responsible for leading the team to provide prompt, professional service to guests.
At Delaware North, we care about our associates professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.Responsibilities

  • Assign duties to scheduled staff.
  • Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Assist Concessions Manager with staff training and compliance.
  • Monitor daily and hourly cleaning.
  • Manage labor and profit loss.
  • Ensures proper cash handling and tip record-keeping for the shift.
  • Ensure associates are kept informed of any changes in policies or events.
  • Other duties as assigned.Qualifications
    • Experience working in a restaurant.
    • At least two years of supervisory experience preferred.
    • Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities.
    • Must be able to implement rules and direct staff.
    • Excellent communication skills, written and verbal.
    • Excellent customer service and employee relations skills.
    • A true desire to satisfy the needs of others in a fast-paced environment.
    • At least two years of experience as a supervisor preferred.Physical Requirements
      • Standing and walking for the entire length of shift.
        Frequently required to reach up to 6-7 feet, twist at the waist, bending, and squatting.
      • Pushing and pulling occasionally, to move equipment, stock, mops, and brooms.
      • Exposed to outdoors and variable temperatures.Who We AreDelaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center and have been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.At Delaware North, youll love where you work, who you work with, and how your day unfolds. Whether its in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, theres no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.Required
        Preferred
        Job Industries
        • Hotel & Hospitality

Keywords: Delaware North, Buffalo , Concessions Supervisor, KeyBank Center, Other , Buffalo, New York

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