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Customer Relations Key Account Specialist (Hybrid)

Company: NRG Energy, Inc.
Location: Buffalo
Posted on: November 26, 2022

Job Description:

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com . Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

This position is governed by a local union contract.

**Job Summary:**

This role is a post sales role responsible for maintaining acute attention to Key customers within the business, delivering value and influencing executives and key stakeholders to shape buying decisions and displace competitor products. The focus is on customer experience, retention and growth, offering real solutions and recommendations to help customers achieve their business goals .

**Essential Duties/Responsibilities:**

+ Lead point of contact for all assigned accounts, managing day to day business and ensuring customer satisfaction

+ Maintain and grow a consultative and trusting relationship between key customers and NRG

+ Develop an in-depth understanding of customer expectations, position in the industry and anticipate the need for change and improvement

+ Proactively manage communication with internal teams and NRG business partners to meet all customer needs and deliverables according to customer expectations and proposed timelines.

+ Collaborate with the Sales team to onboard new customers

+ Maximize profits and expand customer portfolios

+ Analyze data, providing customer relationship management and improving program performance

+ Identify new business opportunities among existing customers

+ Manage renewals and registration of existing customer accounts

+ Educate customers on industry standards, compliance and products.

+ Service multiple markets and customers concurrently while meeting required deadlines

+ Maintain up to date customer and account information in CRM

+ Have a positive and proactive approach to effectively communicate, answer questions and deliver problem resolution with win/win outcomes

+ Follow established business workflow processes

+ Achieve Corporate and Department Scorecard goals and initiatives

**Working Conditions:**

+ Open office environment.

+ Some overtime required as special projects arise.

+ Travel-Occasional

+ Hybrid - 3 days in office

**Minimum Requirements:**

+ HS Diploma and Minimum of 3 years previous work experience in account management, customer experience/relations, or relevant experience.

**Preferred Qualifications:**

+ Associates Degree

+ Experience with CRM software and Microsoft Office Suite; advance Excel Skills a plus

**Additional, Knowledge, Skills and Abilities:**

+ Customer focused

+ Collaborative and Consultative

+ Organized, task oriented and strong attention to detail

+ Able to multitask, prioritize and manage time efficiently

+ Goal oriented, organized, team player

+ Self- motivated and self-directed

+ Excellent interpersonal relationship skills

+ Presentation and negotiation skills

+ Excellent written and verbal communication skills

+ Strategic thinker with proven results delivering customer solutions

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster\_screen\_reader\_optimized.pdf )

Official description on file with Talent.

Keywords: NRG Energy, Inc., Buffalo , Customer Relations Key Account Specialist (Hybrid), Other , Buffalo, New York

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