Customer Service Representative

Company: Velocitii Llc
Location: Medina
Posted on: November 25, 2022

Job Description:

*WHO WE ARE*
For more information on what we do at Velocitii, please visit our website here.

*
A DAY IN THE LIFE*

* Answering inbound calls from customers and addressing questions and concerns
* Providing information about plans/products and/or current plans/policies
* Taking ownership of each customer connection to resolve any issues and simply the customer experience
* Driving customer satisfaction through voice/chat, and/or email communications
* Navigating through multiple computer applications with speed and accuracy

*
WHAT WE ARE LOOKING FOR*
Do you enjoy helping others? Are you ready for a career in customer service with the opportunity to make more money based on your performance? This would be a perfect position for a customer-oriented problem solver with a desire to address questions and concerns and offer real time solutions with every customer interaction. We are currently staffing positions in the WNY area and are looking for:

* At least one year's experience taking inbound calls
* Ability to multi-task
* Experience using a computer in a work or non-work setting
* You must complete and pass a pre-employment assessment, reference check, background check, and drug screening
* Must be available for a full-time schedule
* AS400 System knowledge a plus

*
WHAT WE OFFER*

* Paid training
* Pay for performance structure
* Monthly incentives
* Tools you need to succeed- all equipment is provided upon hire
* Paid time off
* Remote work schedule
* Opportunity for professional development

*
WORK AT HOME REQUIREMENTS*

* *Please note that there are in-office requirements before you are able to work remotely*
* High speed internet with at least 20 mbps download speed (no satellite or hotspot)
* Quiet, secure work space
* Ability to hard wire to your internet router with ethernet cord (provided upon hire)

Velocitii if an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Velocitii recruiting correspondence will always come from a Recruiting Solutions Lead with an official @velocitii.com e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire.

Job Type: Full-time%58047475%

Keywords: Velocitii Llc, Buffalo , Customer Service Representative, Other , Medina, New York