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Global Change Notification Specialist

Company: Avantor
Location: Austin
Posted on: September 25, 2022

Job Description:

Job Summary
Works independently (under supervision) and closely with various departments to handle Change Notification requests. The Specialist also sends Supplier Change Notifications to enrolled customers within established deadlines; enrolling customers for new products; responding to customer questions at short notice. Works based on quality requirements, and recommends changes to predetermined guidelines. Interprets and implements Change Notification guidelines and provide accurate and comprehensive feedback to colleagues. Develops and executes test plans to ensure that all objectives are met.
Why Avantor?

  • Full-Time Health Benefits on Your First Day
  • Competitive Time off Package (PTO and Holidays)
  • Employee Stock Options
  • Retirement Plan Options with company match
  • Direct Hire
    What does the position do?
    • Autonomous handling of Change Notification requests: sending Supplier Change Notifications to enrolled customers within established deadlines; enrolling customers for new products; responding to customer questions at short notice
    • Implement and assess functionality, reliability, performance, and quality of the service. Identify and remedy defects within the process.
    • Communicating and managing the relationship with customers, suppliers and Avantor associates in a globalized, diverse and international environment
    • Responsibility for negotiating supplier agreements concerning Change Notification
    • Checking and approving information received from suppliers, customers and Avantor colleagues
    • Developing, maintaining and managing the necessary (software) tools & procedures used in the Change Notification process. This includes developing, enhancing and testing software improvements
    • Acting as a Subject Matter Expert & Single Point of Contact for defined Major Accounts
    • Connecting customers, suppliers and internal Avantor contacts with other departments
    • Ensure business continuity by proactively sharing information with team colleagues: liaise on account updates, important portfolio changes, changes in suppliers What do you need to have?
      • Minimum Bachelor's degree in chemistry or life sciences
      • 2+ years of experience in industry preferred
      • Experience with SAP preferred What would be nice to have?
        • Strong knowledge of laboratory environment and lab products (chemicals, lab consumables, life science products). Knowledge of biopharma & single-use solutions strongly preferred.
        • Strong written and verbal communication skills.
        • Passionate about process and problem solving
        • Self-starter & goal-oriented. Results driven, with a strong customer focus
        • Ability to prioritize own workload
        • Time management skills
        • Basic Office 365 skills required
          DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.
          EEO Statement:We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
          If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
          For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

          3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Keywords: Avantor, Buffalo , Global Change Notification Specialist, Other , Austin, New York

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