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Technical Support Representative

Company: Careerbuilder-US
Location: Buffalo
Posted on: September 24, 2022

Job Description:

Qualifications Required Skills and Abilities:

  • Must be organized, proactive, have attention to detail, and ability to multitask
  • Possess technical aptitude to analyze the customers' issues in a logical way.
  • Must be able to understand schematics
  • Desire to share, learn and grow your body of knowledge
  • Excellent communication skills
  • Excellent time management skills with a proven ability to meet deadlines. Job Requirements:Duties/Responsibilities:
  • Receive incoming calls and emails from customers
  • Provide technical support for their current equipment
  • Advise on equipment setup and operations to customers
  • Advise programming options for current products
  • Advise them on power requirements and equipment dimensions
  • Recommend parts needed to support our products
  • Follow through and resolve customer complaints on any tech issues on their product portfolio
  • Investigate and interact with various teammates to solve customer issues
  • Ability to recognize frequent patterns of repetitive service issues and bring to the supervisor's attention
  • Ability to comprehend board level operations: -understanding -of various circuitry and digital logic designs

Keywords: Careerbuilder-US, Buffalo , Technical Support Representative, Other , Buffalo, New York

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