Technical Support Representative

Company: Careerbuilder-US
Location: Buffalo
Posted on: September 24, 2022

Job Description:

Qualifications Required Skills and Abilities:

• Must be organized, proactive, have attention to detail, and ability to multitask
• Possess technical aptitude to analyze the customers' issues in a logical way.
• Must be able to understand schematics
• Desire to share, learn and grow your body of knowledge
• Excellent communication skills
• Excellent time management skills with a proven ability to meet deadlines. Job Requirements:Duties/Responsibilities:
• Receive incoming calls and emails from customers
• Provide technical support for their current equipment
• Advise on equipment setup and operations to customers
• Advise programming options for current products
• Advise them on power requirements and equipment dimensions
• Recommend parts needed to support our products
• Follow through and resolve customer complaints on any tech issues on their product portfolio
• Investigate and interact with various teammates to solve customer issues
• Ability to recognize frequent patterns of repetitive service issues and bring to the supervisor's attention
• Ability to comprehend board level operations: -understanding -of various circuitry and digital logic designs

Keywords: Careerbuilder-US, Buffalo , Technical Support Representative, Other , Buffalo, New York