SWITCHBOARD OPERATOR
Company: VIA VISUALLY IMPAIRED ADVANCEMENT
Location: Buffalo
Posted on: August 6, 2022
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Job Description:
Job Description Employment Opportunity Switchboard Operator Job
Description: VIA, Visually Impaired Advancement, formerly known as
Olmsted Center for Sight (OCS) is seeking a Switchboard Operator to
work between 16 and 40 hours per week. This position is primarily
responsible for answering external and internal calls at the Erie
Pennsylvania VA hospital. Under the direction of the VA Supervisor,
the Switchboard Operator is expected to provide efficient,
courteous and outstanding customer service to the callers of the
Erie VA hospital. Shift times may include daytime, evening, weekend
and overnights. Ability to work holidays as scheduled. Applicants
will be expected to maintain flexibility in scheduling to the
extent practical to meet the needs of a 24 hour help center.
Essential Functions: Direct callers to desired area Execute
hospital emergency codes Contact on-call physicians, medical and
surgical teams, and key hospital staff Provide communication
support to hospital staff Provide patient information as requested
Competencies: Demonstrate basic keyboarding and computer skills
Proficient in use of assistive technology Demonstrate excellent
internal and external customer service Maintain confidentiality and
professionalism in a fast paced environment Comfortable
communicating with individuals in crisis or experiencing high
levels of stress Effectively work with individuals of diverse
backgrounds Effectively communicate with colleagues, customers,
vendors and/or outside agencies Prioritize demands and respond
accordingly Demonstrate detail orientation in completion of duties
Apply agency standards in performance of position duties
Demonstrate ability to problem solved when faced with ambiguity
Ability to work independently Qualifications: Minimum of 6 months
in switchboard operation in a hospital setting or related
experience required High School diploma or equivalent preferred
Ability to provide documentation of legal blindness preferred VIA
is an Affirmative Action/Equal Opportunity Employer. Women,
minorities, veterans, and individuals with disabilities are
encouraged to apply. Any person with a disability needing special
accommodations to the application process please call Human
Resources.
Keywords: VIA VISUALLY IMPAIRED ADVANCEMENT, Buffalo , SWITCHBOARD OPERATOR, Other , Buffalo, New York
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