Patient Services Specialist
Company: Planned Parenthood CWNY
Location: North Tonawanda
Posted on: August 5, 2022
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Job Description:
Job Type Full-timeDescriptionRoe v. Wade is overturned. Abortion
remains legal in New York State. Our doors are still open. Planned
Parenthood of Central and Western New York will continue to provide
the expert care, education and resources you've come to rely on -
including abortion. Planned Parenthood stands for care. And we
won't give up. Not now. Not ever. Patient Services Specialist North
Tonawanda, NY At Planned Parenthood we believe that diversity in
identity and perspective enriches our agency and allows us to
better serve our clients. We are committed to workforce diversity
and aspire to reflect the communities we serve. To that end, we
strongly encourage people of color, LGBTQ identifying individuals,
people with disabilities and other underrepresented groups to
apply. In support of Planned Parenthood of Central and Western New
York (PPCWNY)'s mission, the Patient Services Specialist will be
responsible for greeting patients, verifying patient demographic
information, checking patients in/out of NextGen computer system,
verifying insurance, and screening applicants for presumptive
eligibility, Medicaid for Pregnant Women, and the Family Planning
Benefit Program.Essential Functions Greets patients, visitors, and
colleagues in a friendly, courteous, and professional
mannerOperates telephones efficiently by promptly answering,
screening calls and referring callers appropriately, and recording
and delivering messages as necessaryAddresses patient concerns in a
prompt, courteous, confidential, and caring mannerMaintains a clean
and organized work area, ensuring patient confidentiality according
to HIPAA compliance regulationsSchedules, confirms and reschedules
patient appointments as needed in a timely, efficient
mannerVerifies and/or creates patient demographic and insurance
information in the Electronic Practice Management (EPM) system to
assure timely and accurate billingVerifies and/or generates
required consents in EPM such as, but not limited to, Request for
Medical Services and the Payment Arrangement - Insurance
formVerifies insurance eligibility and coverage prior to services
being renderedRequests photo identification and insurance
information from patients in accordance with our policyInterfaces
with Phreesia to check in and register patientsAssesses patients
for their placement on a Discount Fee ScheduleRequests income
information from patients by completing the appropriate
documentationAssesses eligibility and screens patients for grants
and other payment sources, such as but not limited to: Medicaid
Presumptive Eligibility for Pregnant Women and the Family Planning
Benefit ProgramAssists patients with completion of insurance forms
as necessary; assists in obtaining necessary program eligibility
documentation, if necessaryCollects payment and informs client of
any outstanding financial responsibilityVerifies checks, credit
cards, and debit cards, as outlined in procedures; provide patient
with a payment receiptProvides emergency contraceptives and birth
control to patients/people who walk in for supply sales in
accordance with company policy and procedureReviews charges for
completeness and accuracy; enters client visit record (CVR) data
into EPMFollows appropriate cash handling proceduresFaxes and/or
scans medical records requests and paperwork, as directedShows
respect to all internal and external customers for differences in
backgrounds, lifestyles, viewpoints and needs in areas such as
race, gender, ethnicity, creed, sexual orientation and others
Requirements Qualifications High School Diploma or GED1-3 years of
experience in healthcare preferred; experience in customer service
desirableMust be able to handle client information discreetlyMust
be organized, able to prioritize tasks and handle multiple
projectsMust have excellent customer service and communication
skills and be comfortable with multi-taskingProficiency in MS
Office (Word, Excel, Email) is required with ability to work
between multiple computer screensAbility to work
independentlyBilingual would be beneficialMust be able to work a
flexible schedule with ability to travel to multiple sites when
neededMust have reliable transportation and a valid NYS driver's
license not in jeopardy of being revokedPlanned Parenthood seeks
candidates who have experience delivering care in ways that honor
and respect LGBTQ communitiesPlanned Parenthood seeks candidates
who have proficiency in one of the following languages, including
but not limited to: Spanish, Nepali, Arabic, and SwahiliA
commitment to Planned Parenthood of Central and Western NY
(PPCWNY)'s mission, vision and values along with a commitment to
providing services to a diverse range of clients and to the goals
of PPCWNY is essential Work Schedule This is a full-time position,
37.5 hours per week. Must be able to work a flexible schedule
Monday - Friday with rotating Saturdays. Compensation Minimum
starting rate is $16.50/hr Planned Parenthood of Central and
Western New York is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, religion, color, national origin, sex, sexual orientation,
gender identity, age, protected veteran status, or status as a
qualified individual with disability. We are committed to workforce
diversity and aspire to reflect the communities we serve. To that
end, we strongly encourage people of color, LGBTQ identifying
individuals, people with disabilities and other underrepresented
groups to apply.
Keywords: Planned Parenthood CWNY, Buffalo , Patient Services Specialist, Other , North Tonawanda, New York
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