Patient Services Specialist

Company: Planned Parenthood CWNY
Location: North Tonawanda
Posted on: August 5, 2022

Job Description:

Job Type Full-timeDescriptionRoe v. Wade is overturned. Abortion remains legal in New York State. Our doors are still open. Planned Parenthood of Central and Western New York will continue to provide the expert care, education and resources you've come to rely on - including abortion. Planned Parenthood stands for care. And we won't give up. Not now. Not ever. Patient Services Specialist North Tonawanda, NY At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of Planned Parenthood of Central and Western New York (PPCWNY)'s mission, the Patient Services Specialist will be responsible for greeting patients, verifying patient demographic information, checking patients in/out of NextGen computer system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.Essential Functions Greets patients, visitors, and colleagues in a friendly, courteous, and professional mannerOperates telephones efficiently by promptly answering, screening calls and referring callers appropriately, and recording and delivering messages as necessaryAddresses patient concerns in a prompt, courteous, confidential, and caring mannerMaintains a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulationsSchedules, confirms and reschedules patient appointments as needed in a timely, efficient mannerVerifies and/or creates patient demographic and insurance information in the Electronic Practice Management (EPM) system to assure timely and accurate billingVerifies and/or generates required consents in EPM such as, but not limited to, Request for Medical Services and the Payment Arrangement - Insurance formVerifies insurance eligibility and coverage prior to services being renderedRequests photo identification and insurance information from patients in accordance with our policyInterfaces with Phreesia to check in and register patientsAssesses patients for their placement on a Discount Fee ScheduleRequests income information from patients by completing the appropriate documentationAssesses eligibility and screens patients for grants and other payment sources, such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit ProgramAssists patients with completion of insurance forms as necessary; assists in obtaining necessary program eligibility documentation, if necessaryCollects payment and informs client of any outstanding financial responsibilityVerifies checks, credit cards, and debit cards, as outlined in procedures; provide patient with a payment receiptProvides emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance with company policy and procedureReviews charges for completeness and accuracy; enters client visit record (CVR) data into EPMFollows appropriate cash handling proceduresFaxes and/or scans medical records requests and paperwork, as directedShows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others Requirements Qualifications High School Diploma or GED1-3 years of experience in healthcare preferred; experience in customer service desirableMust be able to handle client information discreetlyMust be organized, able to prioritize tasks and handle multiple projectsMust have excellent customer service and communication skills and be comfortable with multi-taskingProficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screensAbility to work independentlyBilingual would be beneficialMust be able to work a flexible schedule with ability to travel to multiple sites when neededMust have reliable transportation and a valid NYS driver's license not in jeopardy of being revokedPlanned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communitiesPlanned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and SwahiliA commitment to Planned Parenthood of Central and Western NY (PPCWNY)'s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential Work Schedule This is a full-time position, 37.5 hours per week. Must be able to work a flexible schedule Monday - Friday with rotating Saturdays. Compensation Minimum starting rate is $16.50/hr Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.

Keywords: Planned Parenthood CWNY, Buffalo , Patient Services Specialist, Other , North Tonawanda, New York