Company: M&T Bank
Location: Orchard Park
Posted on: June 25, 2022
Overview:Specializes in our branch customer experience through
digital engagement, lobby management, transactional processing and
retail servicing interactions. Processes a variety of financial
transactions in an accurate and efficient manner.
Primary Responsibilities:Adhere to the established customer service
standards and provide a differentiated experience by understanding
customer needs and delivering solutions in moments that matter most
Educate our customers through shoulder-to-shoulder digital
demonstrations; identify self-service opportunities that meet the
customer's identified needs. -Actively engage in lobby management,
meeting and greeting customers and proactively inquiring and taking
ownership to address the customer's immediate need.
Accurately balance and process customer transactions efficiently
following Bank Policy.
Take ownership of escalated account services issues until
resolution; complete and accurately log all customer complaints in
the appropriate system. -Transition identified sales opportunity
and provide introduction to appropriate banking partner. -Complete
branch-related operational activities as appropriate (e.g cash
ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately. -Complete Consumer
AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your
Customer related activities.
Adhere to applicable compliance/operational risk controls in
accordance with Company or regulatory standards and
policies.Promote an environment that supports diversity and
reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely
implementation of internal and external audit points together with
any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:The position is responsible for providing
exceptional service to branch customers and resolving routine
customer problems in a timely manner. -It is important for the
jobholder to exemplify empathy, customer centricity, flexibility
and adaptability, digital fluency, entrepreneurial spirit and
critical thinking in support of the Company's culture and brand. -
The position is responsible for interacting with appropriate areas
within the Bank to ensure branch-related operational issues are
resolved efficiently and accurately. It is important for the
position to stay current on operational changes and demonstrate
good risk management decisions to assist the branch in managing
preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:Not Applicable
Education and Experience Required:High school diploma or equivalent
(GED) and minimum of 6 months customer service experience,
including data entry and/or cash handling experienceProven verbal
communication skillsProven interpersonal skillsProven ability to
demonstrated exceptional customer serviceWell-organized Proven time
management skillsProven prioritization skillsProficient with
internet user-level technology
Education and Experience Preferred:Bilingual based on branch
Physical Requirements:Ability to stand for long periods of
timeProlonged use of hands and fingersAbility to lift light to
heavy objects weighing 5lbs - 30 lbs.Ability to read fine
printAbility to interact with customers in an open face to face
LocationOrchard Park, New York, United States of America
Keywords: M&T Bank, Buffalo , teller, Other , Orchard Park, New York
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