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Reservations Coordinator, The Westin Buffalo

Company: Delaware North
Location: Buffalo
Posted on: June 24, 2022

Job Description:

The OpportunityDelaware North Parks and Resorts is hiring for a Reservation Coordinator to join our team at The Westin Buffalo in Buffalo, New York. As a Reservation Coordinator, you will partner with clients, guests, and our food and beverage teams to create and execute events for our guests at The Westin Buffalo.
Starting Pay: $18.00 per hour!Receive a $750 Sign-on Bonus! Bonus is paid out over time:$150 paid at 30 days$150 paid at 60 days$200 paid at 90 days$250 paid at 180 daysThe Westin Advantage:-Flexible hours-Great Resume Builder-Opportunities for Advancement-Travel Discounts at Marriott Hotels worldwide-Owned and operated by Delaware North, a global company with worldwide employment opportunitiesResponsibilities

  • Take reservations via the telephone, mailed correspondence, rooming lists, and in-house requests. Enter the information into the Property Management System (PMS).
  • Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city, the hotel, and its services.
  • Obtain the necessary information from the guests and enter it into the PMS computer system.
  • Must be effective in sales and upselling.
  • Process all incoming reservations.
  • Manage all interfaces relating to the CI/TY Sales System.
  • Ensure accuracy of future/historical data (group related) in CI/TY Sales System.
  • Block reservations for suites and to accommodate special requests.
  • Coordinate group room blocks with Sales department.
  • Input and accurately file all reservations received.
  • Post advance deposits to correct accounts.
  • Review hotel information and availability.
  • Run confirmations and mail as assigned.
  • Assist the Front Office with pre-registration of V.I.P.s and Preferred accounts.Qualifications
    • Bachelors degree in Hospitality Management or Hotel Management preferred
    • Minimum 2 years experience in Front Desk, Guest Relations or Sales in a lodging property preferred
    • Experience at a full service hotel or property preferred.
    • Must be extremely detail-oriented.
    • Must have excellent communication skills (verbal & written)
    • Must be computer-literate
    • Must be flexible to work any shift, including weekends and holidays.Physical Requirements
      • Ability to stand and walk for prolonged periods of time.
      • Ability to bend, stoop, and kneel.
      • Ability to lift, balance, and move up to 35 lbs.Shift Details1st Shift
        Holidays
        Weekends
        VariesWho We AreAt Delaware North, youll love where you work, who you work with, and how your day unfolds. Whether its in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, theres no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.Required
        Preferred
        Job Industries
        • Hotel & Hospitality

Keywords: Delaware North, Buffalo , Reservations Coordinator, The Westin Buffalo, Other , Buffalo, New York

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