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Service Coordinator

Company: Armstrong Fluid Technology
Location: North Tonawanda
Posted on: June 23, 2022

Job Description:

This position is based out of North Tonawanda, NY, in the After Sales Service team. The incumbent will support service coordination in North America. This person will work very closely with our Field Service Technicians, Customers, Tech Support and Sales teams to provide excellent customer service. In addition to annual initiatives, the key accountabilities of this position are:DUTIES AND RESPONSIBILITIES:

  • Timely and professionally handle field service calls and issues arising from the field service visits
  • Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms
  • Assists customers with equipment and field service-related problems and offers economic solutions
  • Assists with warranty returns and resolution by creating Warranty Return Authorizations
  • Works closely with L1/L2 Technical Support, QA, Sales, Logistics in cross-functional teams
  • Helps create and maintain role related workflows
  • Maintains weekly, monthly, and annual habits as scheduledEDUCATION:
    • Candidates with post-secondary college level business diploma or degree are desiredEXPERIENCE AND BACKGROUND:
      • Two to five years experience in a fast-paced service or customer service type environment is a necessity. HVAC experience would be an asset
      • Strong PC skills, especially Word, Excel are a must
      • Strong communication skills, both verbal and written are required
      • Maintain customer service relationship through customer phone support
      • Initiate Service Warranty claims for processing through the Armstrong service management system
      • Assist in the handling of the returned goods process
      • Create and maintain service information in the company enterprise database
      • Ability to think clearly and logically, analyze and problem solveBenefits:
        • Medical/Dental/Vision Insurance from first day of employment
        • 401k match up to 5%
        • 14 PAID Holidays!
        • Paid Time Off

Keywords: Armstrong Fluid Technology, Buffalo , Service Coordinator, Other , North Tonawanda, New York

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