Service Coordinator
Company: Service Bridges, Inc.
Location: Buffalo
Posted on: May 17, 2022
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Job Description:
Job Description We are seeking a Service Coordinator to join our
team The successful candidate will be responsible for taking
incoming requests and securing properly executed confirmation
documentation. Prepare source data for computer entry by gathering
accurate and complete information from customers. Build strong
customer relationships. Assist the executive team with a variety of
tasks. Responsibilities: Manage and recall a large amount of
details with 100% accuracy Manage/execute the receipt of new
service requests ensuring top quality data enters the system
Manage/execute the delivery and receipt of service confirmation
documents to customers where necessary with efficiency and
timelines Ensure professional, courteous, prompt and timely
management of all telephone communication with customers, including
but not limited to answering, returning and making calls to
internal and external customers Collaborate with the Director of
Interpreter Services to ensure top quality experiences for
customers and clients Collaborate with the Director of Business
Administration to ensure compliance with billing processes. Monitor
requests in the system ensuring compliance with company policy and
procedure. Build and maintain strong customer relationships to grow
strong partnerships. Assist the executive team with a variety of
tasks. --- Qualifications: Bachelor's Degree required Exceptional
organizational skills, including the ability to recall a large
amount of details Previous experience in customer service, sales,
or other related fields preferred Positive minded self-starter,
good motivational skills, able to work alone Ability to build
rapport with internal/external customers Ability to prioritize and
multitask Positive and professional demeanor Excellent written and
verbal communication skills Prompt, ethical decision-making skills
Comfortable being flexible in a variety of situations
Keywords: Service Bridges, Inc., Buffalo , Service Coordinator, Other , Buffalo, New York
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