Service Coordinator

Company: Service Bridges, Inc.
Location: Buffalo
Posted on: May 17, 2022

Job Description:

Job Description We are seeking a Service Coordinator to join our team The successful candidate will be responsible for taking incoming requests and securing properly executed confirmation documentation. Prepare source data for computer entry by gathering accurate and complete information from customers. Build strong customer relationships. Assist the executive team with a variety of tasks. Responsibilities: Manage and recall a large amount of details with 100% accuracy Manage/execute the receipt of new service requests ensuring top quality data enters the system Manage/execute the delivery and receipt of service confirmation documents to customers where necessary with efficiency and timelines Ensure professional, courteous, prompt and timely management of all telephone communication with customers, including but not limited to answering, returning and making calls to internal and external customers Collaborate with the Director of Interpreter Services to ensure top quality experiences for customers and clients Collaborate with the Director of Business Administration to ensure compliance with billing processes. Monitor requests in the system ensuring compliance with company policy and procedure. Build and maintain strong customer relationships to grow strong partnerships. Assist the executive team with a variety of tasks. --- Qualifications: Bachelor's Degree required Exceptional organizational skills, including the ability to recall a large amount of details Previous experience in customer service, sales, or other related fields preferred Positive minded self-starter, good motivational skills, able to work alone Ability to build rapport with internal/external customers Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Prompt, ethical decision-making skills Comfortable being flexible in a variety of situations

Keywords: Service Bridges, Inc., Buffalo , Service Coordinator, Other , Buffalo, New York