Call Center Representative ($20 PH starting)
Posted on: May 15, 2022
Starting rate is $20.00 for this role! We offer an additional
shift differential of $0.75/hour for evening work hours!
SPECTRUM is recruiting Customer Service Representatives to provide
top-notch cable TV service and support from our state of the art
Cheektowaga technology center.
This is NOT a remote position. You would be In Office.
Start Date: Monday, June 20th, 2022
--- Complimentary Cable (Includes HBO/premium channels), Internet
and Phone Services where available
--- 6% dollar for dollar 401K match plus 3% into a Retirement Fund
--- Tuition Reimbursement up to $5,250 dollars a year!
--- Excellent Professional Growth Plan
Email me at or call Jessica at or complete your application and
assessment below today to launch your career with Spectrum!
11 Weeks Paid Training: Sunday - Thursday 11:00 AM to 7:30 PM
Shift After Training: Evenings and weekend availability
What to expect in this role:
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Our representatives
make a real difference to customers and the company, providing
over-the-phone video support and repair services that keep people
connected. You'll have advanced diagnostic tools to help you
address technical inquiries and get services running smoothly,
talking customers through fixes you can make together. If an issue
calls for extra attention, bring in additional internal support and
field technicians to get things back on track. Understanding the
products and your customers' sense of urgency will help you create
a satisfying customer experience.
Job Duties Include:
Actively engaging and providing superior service to our inbound
customers at our technology communications center
Utilizing problem solving skills to resolve customer questions and
Effectively assessing and troubleshooting equipment issues
What it takes to get started:
The minimum requirements for the Video Repair Representative
Ability to read, write, speak and understand English
High School Diploma or GED
Preferred qualifications for the Video Repair Representative
6 months or more customer service experience
1 year or more working with computers and multiple software
6 months or more heavy volume phone experience in a customer
service/call center job
Are you ready to join our team?
Now that you know a little more about us, are you ready to apply?
Heads up! There is a brief assessment in the application. We
recommend taking the assessment in a distraction-free
Keyword: greatjob CRP113 307302 307302BR
Keywords: SPECTRUM, Buffalo , Call Center Representative ($20 PH starting), Other , Buffalo, New York
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