Company: Centene Corporation
Posted on: January 16, 2022
You could be the one who changes everything for our 25 million
members. Centene is transforming the health of our communities, one
person at a time. As a diversified, multi-national organization,
you'll have access to competitive benefits including a fresh
perspective on workplace flexibility.
Responsible for retaining current membership by assisting members
with the completion and processing of Government health program
applications; responds to all inquiries regarding the application
process from both new and existing members and strives to meet
daily production metrics designed to achieve higher membership
+ Provide member resolution by researching, analyzing, and
documenting inquiries regarding program eligibility; answer
application and service questions regarding the programs and
services to maintain and attract membership; conduct follow-up
calls reminding members to return recertification applications, and
request missing documentation if warranted.
+ Develop and maintain relationships with existing members by
providing guidance and assistance through the recertification
process; demonstrate passion for members by identifying unfulfilled
needs and providing necessary education and assistance to promote
the value and benefits offered by the Plan; modify delivery skills
accordingly to overcome objections and retain members; identify
solutions to issues and concerns.
+ Complete all required paperwork and documentation necessary to
complete the application process; track and input actions taken
during the recertification process to ensure all member accounts
correctly reflect activities performed.
+ Input, update, and create member information on databases to
maintain customer accounts; utilize computer systems to perform
Our Comprehensive Benefits Package:
+ Flexible work solutions including remote options, hybrid work
schedules and dress flexibility
+ Competitive pay
+ Paid Time Off including paid holidays
+ Health insurance coverage for you and dependents
+ 401(k) and stock purchase plans
+ Tuition reimbursement and best-in-class training and
High School Diploma required. Previous Customer Service experience.
One to two years related experience required. Proficiency in
Microsoft Office: Excel, Word, Access; Lotus Notes; Internet.
Proficiency in one or more languages other than English. Business
Analysis Knowledge: Skilled to work in a fast paced environment.
Must have strong analytical and problem solving skills. Customer
Service: Skilled to communicate with all levels of management,
internal and external customers. Ability to work well as a member
of a team or alone. Effective Business Communication: Skilled in
communicating with technical and business constituencies in writing
effective business specifications and requirements.
_Centene is an equal opportunity employer that is committed to
diversity, and values the ways in which we are different. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
other characteristic protected by applicable law._
**TITLE:** Retention Representative
**LOCATION:** Getzville, New York
Keywords: Centene Corporation, Buffalo , Retention Representative, Other , Getzville, New York
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