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Commercial Service Supervisor II

Company: M&T Bank
Location: Buffalo
Posted on: January 15, 2022

Job Description:

Overview Responsible for providing the strategic direction and management of escalated issues, servicing hotline, interface fallout exceptions, defect & change request collection and articulation to the Product owners, change managers and process and procedure owners of various Commercial systems such as; -- -nCino, CLAS, ERM ( inclusive of the interfacing systems too).-- - -- -Typically will manage the most complex, critical and highly visible escalations and enhancement requests.Primary ResponsibilitiesManage all 3 levels of support to ensure the most efficient servicing process is in placePartner with others to have reporting developed to be able to monitor your teams workPerform complex analysis and judgment based work over a standard discipline or a range of disciplines to support business decisions.Perform highly complex data review, research, and/or reconciliation. Interpret results and present findings to influence strategic decisions within the department or division.Demonstrate a thorough and expert understanding of the business and its functions, processes and operations. Keep abreast of business and market trends that may affect the business/department.Take a lead role in setting policy or developing and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes.Define and participate in the achievement of short and long-term business objectives. May manage budget, P&L and other business reporting. Analyze variances and report to leadership. Make recommendations on variances and methods to increase efficiency, lower costs, etc. Implement recommendations upon management approval.Take a lead role in supporting departmental audits including user re-certfications , compliance testing.Manage and facilitate the planning, testing, and implementation of new projects, systems, products and regulatory changes impacting the department.Act as lead for departmental system support, coordinating with internal business partners, vendors and technology to address issues for the department. Functional system expertise through Division up to the BankProvides coaching, direction and leadership to team members in order to achieve business resultsUnderstand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Promote an environment that supports diversity and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.Experience & EducationBachelor's degree and a minimum of 5 years related business line experience or in lieu of a combined minimum of 9 years higher education and/or work experience.A minimum of 1 year of leadership/supervisory experience-- -Preferred In-depth understanding of principles in discipline + basic knowledge of othersKnowledge of nCino, CLAS, ERM, HUBKnowledge of the Commercial Business lineKnowledge of Commercial Credit Policy LocationBuffalo, New York, United States of America

Keywords: M&T Bank, Buffalo , Commercial Service Supervisor II, Other , Buffalo, New York

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