Guest Path Coordinator, Highmark Stadium

Company: Delaware North
Location: Orchard Park
Posted on: November 22, 2021

Job Description:

The OpportunityDelaware North Sportservice is hiring for a Guest Path Coordinator to join the team at Highmark Stadium in Orchard Park, New York. The Guest Path Coordinator will work with managers and supervisors to create and deliver customer service training courses for all associates at the property. The Guest Path Coordinator is an essential part of the Human Resources team by developing the skills and encouraging the personal growth of our associates.The Opportunity

• Coordinate all Guest Path functions with managers and supervisors.
• Maintain all existing programs of Guest Path and facilitate new and standardized approaches for training to standards, observations, training to gaps, rewards, and recognition ensuring the highest possible quality of guest service.
• Engage managers with the goals of the property to maintain client and guest relationships.
• Perform administrative functions for the HR department.
• Perform other duties as assigned.Qualifications
  • Minimum of 2 years experience in customer service training, plus supervisory experience required.
  • Excellent oral and written communication skills; ability to interact with all levels of Management.
  • Ability to prioritize tasks, handle multiple projects simultaneously in a fast-paced, high pressure environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as a team.
  • Ability to work on event days, including days, nights, and some weekends and holidays.Who We AreAt Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Associated topics: ambassador, bilingual, canopy, cave, intern, museum, orchard, specialist, zip, zipline

Keywords: Delaware North, Buffalo , Guest Path Coordinator, Highmark Stadium, Other , Orchard Park, New York