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Mortgage Loan Specialist

Company: M&T Bank
Location: Buffalo
Posted on: November 22, 2021

Job Description:

Overview:Work as the Single Point of Contact (SPOC) for customers throughout the mortgage purchase or refinance journey. - Proactively provide customers with updates and forward-looking requests to expedite the loan process and ensure an on time or early closing date. - Collaborate with Processing and Underwriting cohorts to provide the best customer experience possible. - Adhere to the requirements of federal registration under the SAFE Act. Primary Responsibilities:

  • Maintain effective communication with all necessary parties involved in a new loan application, from the customer, broker, correspondent, loan officer, and co-workers to ensure a seamless and positive application experience. - -
  • Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers.
  • Serve as communication liaison between customer, M&T Corporation and loan officer. Initiating and answering calls to/from customers as required in a prompt, courteous and professional manner.
  • Provide follow-up on loan conditions.
  • Interact with Production department personnel (processors, underwriters, closers) to ensure loan application file is complete, loan documentation is satisfactory, conditions are met, and loan can close within required time frames.
  • Maintain and organize current and required loan documents for all loan programs as needed.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
  • Complete other related duties as assigned. Scope of Responsibilities:Incumbent works under general supervision.In many cases, incumbent will be the point of contact for customer to complete application process and for follow-up for outstanding items needed to provide a complete loan application for processing. - Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. -Answer customer phone calls in courteous and professional manner. - Supervisory/Managerial Responsibilities:Not Applicable. Education and Experience Required:
    • A combined 4 years' higher education and/or work experience, including a minimum of 1-year mortgage or customer service experience
    • Ability to communicate effectively and professional over the phone
    • Excellent verbal and written communication skills
    • Excellent customer service skills
    • Proficiency with word processing and spreadsheet software Education and Experience Preferred:
      • Prior mortgage experience.
      • Knowledge of software utilized by department.
      • Knowledge of Bank products and services.LocationAmherst, New York, United States of America

Keywords: M&T Bank, Buffalo , Mortgage Loan Specialist, Other , Buffalo, New York

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