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Desktop Support Technician

Company: NTT DATA
Location: Grand Island
Posted on: October 14, 2021

Job Description:

Job Description


NTT DATA's Client is currently seeking a Desktop Support Technician to join their team in Grand Island, New York (US-NY), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical issues on desktop/notebook computer equipment, low-level configuration and support of server/storage equipment when guided by more senior personnel.

  • This position will be a Client based position.

  • Role Responsibilities

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.

  • Serves as company liaison with customer on administrative and technical matters

  • Provide technical support and incident management service desk functions (Service Now)

  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)

  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)

  • Diagnoses and resolves product performance problems, Wi-Fi, printers

  • Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)

  • Instructs customers in the operation and maintenance of basic Windows/Mac OS

  • The following are tools used in our environment:

  • Office 365/Microsoft Office Suite

  • Active Directory

  • Imaging/SCCM

  • Encryption/Bitlocker/SEE

  • Ticketing Systems (ServiceNow)

Desired Skills

  • Ability to develop business relationships and communicate effectively with the user community

  • Strong troubleshooting skills

  • A+ Certification

  • Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment

  • Knowledge of processes and resources required to perform analytical and technical tasks on PC systems

Basic Requirements

  • 2+ years desktop support experience

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Keywords: NTT DATA, Buffalo , Desktop Support Technician, Other , Grand Island, New York

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