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Supervisor, Clinical Nurse

Company: Landmark Health
Location: East Aurora
Posted on: July 20, 2021

Job Description:

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

Our model is finding success throughout the country; we are now the nation’s largest risk-based, in-home medical group, with operations in six markets and four states across the country.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health and other employed team members.

 

The Clinical Nurse Supervisor is responsible, as part of the Market Leadership and care teams, for the overall patient Care Management process. The position reports to the Health Services Director and provides oversight, guidance and support for the processes related to the development, implementation and outcomes of member care plan as developed through clinician, CM and allied clinical support evaluation and physical risk assessment.  The position provides support for the day to day operations including scheduling, outreach, and assignments.  Working with the Health Services Director, their role would be to be the main contact for health plan referrals, inpatient notifications, interdisciplinary team and care coordination.  The position is a system super user and is involved with training and oversight of the new hires and ongoing staff.  The Clinical Nurse Supervisor, as part of the leadership team, facilitates relationships in the community with providers, health plans, vendors, facilities and community organizations.


  • Provide operational support for the Health Services Director and Market Leadership team
  • Interface/collaborate with contracted health plan contacts on patients referred to Landmark programs.
  • Assist with strategy and process development, and implementation, including measurement of outcomes
  • Verify eligibility for Landmark program referrals, community referrals as well as internal referrals through review of cohort lists and collaboration with health plan contacts
  • Collaborates with outreach team for patient eligibility and scheduling as level of care changes occur. Participates with the assignment of resources to geographic territories/PODS
  • Attend and actively participates in contracted health plan Interdisciplinary Team, and other operational meetings as required
  • Act as super-user and trainer for systems
  • Working with the corporate Operations team, assures documentation is completed by Nurse Care Managers and other IDT members and reported up to HSD
  • Monitor Daily Pulse Report and other performance and operational reporting to take appropriate action based on the data
  • Assist with and oversee the scheduling process including Urgent Visits
  • Oversee the telephone triage, patient disposition process including on-call schedule
  • Maintain required logs and reports based on market determination and needs
  • Maintain weekly IDT Stat Sheet, minutes, sign in sheets and log book
  • Lead weekly IDT meetings and management of pod specific meetings
  • Actively involved with training of new NCMs and Providers
  • Support and execute corporate initiatives
  • Reconcile provider’s schedules and make appropriate corrections 
  • Collaborate with Office Manager for provider and NCM medical supply needs
  • Oversee the CMA process for scheduling of maintenance visits using the maintenance tracker report
  • Oversee and support staff PTO calendar for their specific pod
  • Oversee and support Provider schedules for meetings, PTO etc.
  • Maintain quality of services through audits and education
  • Participate in and lead CQI teams
  • Identification, tracking, resolving, responding to and reporting any quality of care issues
  • Maintain HIPAA compliance as it relates to member care
  • Participate in interviewing, hiring training, evaluating and disciplining of IDT staff
  • Other duties as assigned

  • Current RN License, BSN preferred
  • 5+ years of clinical practice in a hospital, clinic, home care, or nursing home setting
  • 2-3 years of increasing supervisory or management experience in a health care setting
  • Case management experience required
  • Disease and utilization management experience useful
  • Physician office experience helpful

#LI-LA1

Keywords: Landmark Health, Buffalo , Supervisor, Clinical Nurse, Other , East Aurora, New York

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