Client Support Associate, Transportation

Company: ACV Auctions
Location: Buffalo
Posted on: June 13, 2021

Job Description:

ACV's mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world's best people and the industry's best technology. At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each Teammate to impact the company' from day one. ACV's network of brands includes ACV Auctions, ACV Transportation and ACV Capital within its Marketplace Products as well as True360 and Data Services.

Who we are looking for:

ACV Auctions Transportation is looking for an enthusiastic Client Support Associate who has a knack for cars and wants an opportunity to join a growing company. Transportation is fast-paced and vital to our business; our buyers want their purchased vehicles as quickly as our sellers want them off of their lot. This role is responsible for assigning vehicle transportation to third parties and achieving the successful resolution of customer inquiries in a timely manner.

It is anticipated that this position will initially be remote until a future return to office plan is executed.

What will you do:

• Responsible for ensuring timely placement of transports with haulers.
• Proactively locate and vet a network of quality transportation services and companies.
• Understand the capabilities of each transporter and proactively match them to opportunities.
• Communicate the value of working with ACV and why they would want to partner with us.
• Manage relationships and retain quality services.
• Use Salesforce to track every relationship found.
• Empowered to adjust pricing and creatively link transports to create timely, cost-effective, quick service time movement of vehicles.
• Receive and execute on transportation-related inquiries regarding the delivery status.
• Work inter-departmentally as well as with sellers, buyers, and transporters to determine the status of transport.
• Follow through to ensure timely proper resolution and provide continuous communication to all parties involved.
• Assist in the identification and implementation of continuous improvement and customer satisfaction opportunities.
• Negotiate and contract rates with high volume transport partners.
• Deliver solutions in a timely manner.
• Willing to go the extra mile.

What you will need:

• A minimum of 1 years of related experience in customer service, transportation, brokering.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
• Problem-solving capability.
• Able to navigate multiple departments.
• Comfort in talking to customers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• A history of winning awards for being awesome in some way.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus.

What we will offer:

• Competitive salary and benefits
• Upbeat Innovated Culture
• A chance to get in on the ground floor with a startup that is taking off!
• Flexible schedules

ACV Auctions is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Keywords: ACV Auctions, Buffalo , Client Support Associate, Transportation, Other , Buffalo, New York