Helpdesk Specialist

Company: OTG
Location: Buffalo
Posted on: June 12, 2021

Job Description:

ROLE AND RESPONSIBILITIES

Position Summary:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines, and implements solutions. Manage and update user access, systems inventories, and provide proactive system maintenance as required.

Responsibilities:

• Provide technical assistance and support for incoming help tickets
• Respond to queries either electronically or over the phone
• Write training manuals
• Train computer users
• Maintain daily performance of computer systems and user accounts
• Actively stay current on emerging technologies and issues in support of business efforts
• Stay abreast of significant technological developments that may impact the business
• Provide remote support, troubleshoot, and provide on-call duties
• Ensure effective use and operational oversight off field level systems

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Qualifications:

• Proven ability to handle multiple priorities
• Analytic ability, troubleshoot and end user support
• Ability to understand and document customer's issues and problem resolution
• Ability to work both independently and in a team-oriented, collaborative environment is essential
• Can conform to and be flexible with shifting priorities
• Strong interpersonal and organizational skills
• Ability to multi-task
• Must be able to learn, understand, and apply new technologies
• Ability to have a flexible schedule, cover any shift which can include occasional after-hours and weekend hours

Other details

• Pay Type Hourly

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• Buffalo, NY, USA

Keywords: OTG, Buffalo , Helpdesk Specialist, Other , Buffalo, New York