Customer Service Rep
Wage is $16-18 DOE.
This position is responsible for interfacing with Saint-Gobain
ADFORS (SG ADFORS) customers on a continuous basis. The primary
focus is responding to customer inquiries including requests for
pricing, technical information, order placement, requests for order
status including schedules and shipment information. Technical and
commercial knowledge are essential requirements in addition to an
understanding of SG ADFORS products and product functionality.
Subsequently work with internal SG ADFORS functions including
Marketing, Inventory Control, Manufacturing, Engineering, Shipping,
Traffic and Production Control to develop schedules and customer
The incumbent is responsible for maintaining professional
business relationships with customers and field representatives.
This position requires a working knowledge of computer systems to
organize data and run customer reports. This person will be
responsible for pricing customer orders in accordance with pricing
guidelines that are consistent with company objectives.
The Customer Service Representative will work closely with the
Finance department to help facilitate the timely payment of
invoices by customers. This person will work to resolve payment
issues to the mutual satisfaction of both SG ADFORS and the
customer. The incumbent will also be responsible for following
Company procedures to obtain credit clearances, progress payments,
certifications of origin, certified invoices, and other
documentation required to process and ship customer orders.
Required Skills And Abilities
A Bachelor’s Degree in Business Administration, Marketing, or a
related field is preferred. Three years of experience in customer
relations or customer service is required. SAP experience is
This is a part time temporary opening with the possibility for
permanent hire. Weekend availability is a MUST.
REM-01 WS-01 WS-LC
Shift start: None
Shift length: 4 - 6 hours
Onsite 10-15 hours. Remote on Weekends.
- Must pass drug screen
- Must pass background check
- Must be at least 18+ years old
About ADFORS Saint-Gobain
ADFORS belongs to the Saint-Gobain group, the world's largest
building materials company. Saint-Gobain has been creating and
delivering innovative and high performance solutions to enhance
habitat and daily life for over 350 years.