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Customer Service Rep

Company: ADFORS Saint-Gobain
Location: Grand Island
Posted on: June 9, 2021

Job Description:

Customer Service Rep



Wage is $16-18 DOE.

This position is responsible for interfacing with Saint-Gobain ADFORS (SG ADFORS) customers on a continuous basis. The primary focus is responding to customer inquiries including requests for pricing, technical information, order placement, requests for order status including schedules and shipment information. Technical and commercial knowledge are essential requirements in addition to an understanding of SG ADFORS products and product functionality. Subsequently work with internal SG ADFORS functions including Marketing, Inventory Control, Manufacturing, Engineering, Shipping, Traffic and Production Control to develop schedules and customer ship dates.

The incumbent is responsible for maintaining professional business relationships with customers and field representatives. This position requires a working knowledge of computer systems to organize data and run customer reports. This person will be responsible for pricing customer orders in accordance with pricing guidelines that are consistent with company objectives.

The Customer Service Representative will work closely with the Finance department to help facilitate the timely payment of invoices by customers. This person will work to resolve payment issues to the mutual satisfaction of both SG ADFORS and the customer. The incumbent will also be responsible for following Company procedures to obtain credit clearances, progress payments, certifications of origin, certified invoices, and other documentation required to process and ship customer orders.

Required Skills And Abilities

A Bachelor’s Degree in Business Administration, Marketing, or a related field is preferred. Three years of experience in customer relations or customer service is required. SAP experience is preferred.

This is a part time temporary opening with the possibility for permanent hire. Weekend availability is a MUST.

REM-01 WS-01 WS-LC

Shift start: None
Shift length: 4 - 6 hours
Onsite 10-15 hours. Remote on Weekends.


  • Must pass drug screen
  • Must pass background check
  • Must be at least 18+ years old
Weekend Availability

About ADFORS Saint-Gobain

ADFORS belongs to the Saint-Gobain group, the world's largest building materials company. Saint-Gobain has been creating and delivering innovative and high performance solutions to enhance habitat and daily life for over 350 years.

Keywords: ADFORS Saint-Gobain, Buffalo , Customer Service Rep, Other , Grand Island, New York

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