Bilingual Compliance AML KYC Intmd Assoc Analyst (Client Onboarding)

Company: Citi
Location: Akron
Posted on: February 24, 2021

Job Description:

The Client Onboarding Team is responsible for client experience, implementing and managing a smooth process to handle all of the aspects of onboarding a client to ensure that they are ready to do business with Capital Markets (across all asset classes).-The Client Onboarding Advocate role (Bilingual Portuguese) will involve simplifying the client experience and eliminating delays by taking ownership and mobilizing the appropriate resources to ensure a timely and satisfactory resolution for the client and Citi.--Working in partnership with clients and several teams in Sales, Legal, Compliance, Credit, Operations, etc to ensure that time to market is minimized and the client receives exemplary service on their introduction to Citi.--Additionally the candidate will be responsible for identifying opportunities to centralize and optimize the processes to constantly improve client satisfaction and the overall group performance.--------Job Background/context:Citi employ a team of dedicated Onboarding Professionals to act as the Client's advocate in every aspect of their Onboarding including Know Your Customer, Credit & Legal negotiation.-The Client Onboarding team is a Global, cross asset class function for the markets business that strives to provide the best client experience amongst our competitors. Capable of enabling any client type, in any region to trade any product against any entity efficiently.Main areas of interaction:

• External Clients
• All departments within Capital Markets Sales
• Compliance
• Legal
• Credit
• Settlement Ops
• Accounts Control Operations/KYC
• Middle Office
• Tax OperationsKey Responsibilities:
  • Strengthen the client relationship and ensure the delivery of market-differentiating service by acting as the client's advocate, anticipating client needs, and developing client confidence in Citi's products and processes
  • Take global ownership of client servicing issues & facilitate resolution through an engagement of cross-functional partners,- while focusing on identifying opportunities to further differentiate Citi as a leading provider
  • Act as client advisor in the client's interest while driving cross-regional & cross-functional process improvement opportunities
  • Serve as a mentor for junior Client Onboarding Analysts, while serving as -deputy- to Client Onboarding Managers
  • Maintain a detailed understanding of the client's profile while adhering to agreed service levels and leading regular service reviews to ensure client satisfaction
  • Serve as an advisor to cross-functional teams in identifying potential solutions/opportunities to address client needs
  • Utilize well-developed working knowledge of the business & the upstream and downstream influences to achieve optimal client experience-
  • Effectively following up with clients in a timely, professional manner
  • Manage your own pipelines and be aware of when to escalate issues to the Client Onboarding Manager
  • Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements-
  • Build and own relationships with senior members of the firm's infrastructure groups including but not limited to the Sales Desks across Europe, Middle East & Africa, Credit, Legal, Risk, Know Your Customer and Accounts Control.-
  • Identify and execute operational, client experience and regulatory projects associated to the Onboarding process.--
  • Take an active part in analyzing MIS on end to end processes for tracking turnaround times of deliverables
  • Work as part of a team within the LATAM-Client Onboarding team.- Supporting colleagues to creatively overcome hurdles and assist with avoiding delays
  • Support audit reviews, procedure documentation, policy change communication, and assist with identifying and solving gaps in risk areas.Skills:
    • Excellent leadership and teamwork skills
    • Strong analytic ability, attention to detail and strong problem solving skills.
    • Ability to communicate (written/verbal) effectively at all organizational levels
    • Excellent Interpersonal skills - ability to build relationships quickly and to gain respect/influence with key clients/internal contacts.
    • Strong customer service skills and senior stakeholder management skills.
    • Ability to plan and organize workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goals.-
    • Comfortable working independently in a dynamic and challenging environment.--
    • Microsoft Office-Competencies:-
      • Interpersonal & Relationship Building.
      • Customer Service Orientation.
      • Communication.
      • Planning & Organization - ability to manage large workloads and balance multiple priorities.
      • Strong Initiative & Proactive.Bilingual Portuguese
        • BA/BS Degree or equivalent.
        • Knowledge of the regulatory environment governing AML/KYC is highly desirable
        • 1-2 years experience in financial services
        • Previous, client facing, middle office or operations financial services experience.
        • Knowledge of capital market products a plus
        • Strong analytical and creative solutioning abilities
        • Strong communications and presentation skills
        • Strong organization skills with high attention to details-------------------------------------------------Job Family Group: Customer Service-------------------------------------------------Job Family:Institutional Client Onboarding------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi-) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the

Keywords: Citi, Buffalo , Bilingual Compliance AML KYC Intmd Assoc Analyst (Client Onboarding), Other , Akron, New York