Senior User Experience Lead
Company: M&T Bank Corporation
Posted on: February 22, 2021
Senior User Experience Designer Wilmington, DE, Buffalo, NY, or
Defines, designs and delivers the experience for digital products
and services across multiple business lines to meet business goals
and end user needs and expectations, as well as opportunities to
leverage these across the Bank. Serves as subject matter expert in
user experience for the business as well as less experienced
Demonstrate thought-leadership to envision and design a desired
end-state in digital systems or products across multiple business
lines that meets business goals and end user needs and
Implement user-centered design methods and/or design-thinking
throughout the product development lifecycle, particularly for
larger and/or more complex products or those crossing multiple
businesses to shape the strategy and define deliverables specific
to the end system or product. Partner with Solution Architects and
Application Developers to ensure their awareness of and leverage
successful user experience standards and industry best practices
across Bank systems or products.
Serve in lead capacity with internal resources to explore multiple
user-centered design concepts through whiteboard sessions,
wireframes and usability studies to gather end user feedback to
continually improve the customer experience. Identify opportunities
to leverage these across other products and businesses to ensure
more cohesive end-to-end user scenarios.
Develop and review functional and end user requirements specific to
digital systems or products with Application Development to ensure
their final look and feel is accurate and meets desired
expectations of the end user experience.
Serve as subject matter expert in user experience for the business
as well as less experienced Designers.
Understand and adhere to the Company's risk and regulatory
standards, policies and controls in accordance with the Company's
Risk Appetite. Identify risk-related issues needing escalation to
Promote an environment that supports diversity and reflects the
M&T Bank brand.
Maintain M&T internal control standards, including timely
implementation of internal and external audit points together with
any issues raised by external regulators as applicable.
Complete other related duties as assigned.
NATURE AND SCOPE:
User experience is the study and practice of creating
software-based products from the perspective of the individuals
that use the product. A User Experience Designer integrates a solid
understanding of the internal and/or external user into all design
concepts with a goal of delivering solutions that users find
intuitive, easy to use and encourage further product usage. In a
lead capacity, this position's responsibilities extend across
multiple business lines, inclusive of seeking opportunities to
leverage experiences across the organization.
Provides guidance and training to less experienced Designers.
MINIMUM QUALIFICATIONS REQUIRED:
Bachelor's degree and a minimum of 7 years' technical experience
including a minimum of 5 years' professional experience in User
Interface, User Experience and/or Interaction Design, or in lieu of
a degree a combined minimum of 11 years' higher education and/or
work experience, including a minimum of 7 years' technical
experience with a minimum of 5 years' professional experience in
User Interface, User Experience and/or Interaction Design.
Strong proficiency using pertinent illustration, photo-editing,
word processing and presentation software.
Strong project management skills and techniques.
Excellent presentation and visualization skills.
Proven experience interacting with various multi-disciplinary teams
Ability to serve as subject matter expert in Design.
IDEAL QUALIFICATIONS PREFERRED:
Bachelors's degree in Cognitive Psychology, Computer Science,
Design, Industrial Engineering, Human Factors, Human Computer
Interaction or User Experience.Three to five years experience with
InVision, Sketch, Adobe creative cloudAgile Methodologies
Ability to deal with ambiguity and leverage design as a means to
bring clarity to abstract ideas.
Expertise in creating use cases, flow diagrams, prototypes,
scenarios and wireframes in the context of product development.
Experience with accessibility standards, cross-platform issues,
mobile user interfaces, and systems-thinking.
Proficiency in software design, development, and prototyping
methods and tools.
Proficiency in industry best practices for desktop, mobile and web
Background/work experience in financial industry.
At M&T, we strive to be the best place our employees ever work,
the best bank our customers ever do business with and the best
investment our shareholders ever make. So when looking to advance
your career, look to M&T. As a top 20 US bank holding company
and one of the best performing regional banks in the country, we
offer a wide range of performance based career development
opportunities for talented professionals. And through our
longstanding tradition of careful, conservative and consistent
management and a strong commitment to the communities we serve, we
continue to grow with a focus on the future.LocationWilmington,
Delaware, United States of America Posted 2 Days Ago Full time
R19284 About Us At M&T Bank, we understand what's important
when you're considering a career. M&T strives to be the best
company our employees ever work for, the best bank our customers
ever do business with, and the best investment our shareholders
ever make. The key features of our culture are our:
- Heritage of strength and stability
- Exceptional and long-tenured employees
- Focus on long-term client relationships
- Commitment to the communities we serve
- Commitment to our shareholders When applying for a job at
M&T Bank, candidates are required to complete a candidate
profile. If you are unable to apply for career opportunities
through use of this site due to an impairment or disability, please
contact us at email@example.com for further assistance.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action
Employer, including disabilities and veterans. M&T Bank
Corporation has policies and procedures in place to promote a drug
Keywords: M&T Bank Corporation, Buffalo , Senior User Experience Lead, Other , Buffalo, New York
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