Senior User Experience Researcher
Company: M&T Bank
Location: Buffalo
Posted on: January 11, 2021
|
|
Job Description:
Location: Buffalo, NY or Fully RemoteOverview: Creates
understanding and empathy around user needs, stated and unstated,
for the product team including designers, product managers and
engineers. Develops and conducts primary research studies and
explores behaviors and motivations of users through field visits,
ethnography, surveys, usability testing and logs analysis. Based on
research findings, assists with creation of new products and
features, as well as continually innovates existing products.
Delivers written, in-person, and visual presentations on research
findings to support all stages of product development.Primary
Responsibilities:* Strategize, implement and maintain a consistent
research discipline, discovering how users interact with modern
financial products and enabling a deep understanding of the Bank's
current and potential customers.* Create and execute brainstorm
sessions and research studies with customers, stakeholders and
internal users for concept generation, concept validation and
usability.* Gain user insight through qualitative in-depth
interviews, stakeholder interviews, usability testing, quantitative
surveys and contextual inquiries.* Build and maintain a strong
partnership with Market Research to leverage existing research,
stay aligned across scheduled research efforts and inform the
Company's overall understanding of user needs and expectations.*
Communicate research results, set baseline requirements for design
and implementation and recommend strategic improvements to teams.*
Understand and adhere to the Company's risk and regulatory
standards, policies and controls in accordance with the Company's
Risk Appetite. Identify risk-related issues needing escalation to
management.* Promote an environment that supports diversity and
reflects the M&T Bank brand.* Maintain M&T internal control
standards, including timely implementation of internal and external
audit points together with any issues raised by external regulators
as applicable.* Complete other related duties as assigned.Scope of
Responsibilities:At M&T Bank, user experience (UX) is at the
forefront of how we create intuitive, innovative and visually
appealing products that people love. The job holder strives to
learn and understand our users' needs, behaviors, and emotions to
yield insights that inform product strategy and guide design of the
experiences created. The position develops relationships and works
closely with leaders in Product Management, Software Engineering,
Marketing, and Business to solve complex challenges and craft
powerful experiences that highlight our products' unique
capabilities and personalities.Education and Experience
Required:Bachelor's degree and a minimum of 5 years' related
experience, or in lieu of a degree, a combined minimum of 9 years'
higher education and/or work experience, including a minimum of 5
years' related experienceBackground in the user experience
researcher field, designing and conducting user research studies
and applying design-thinking methodologiesPrior experience with
innovative thinking, the value of research and working with
stakeholders to deliver resultsStrong understanding of strengths
and shortcomings of different research methods, including when and
how to apply them during product development processesExperience
dealing with ambiguity and leveraging design research as a means to
bring clarity to abstract ideasExperience with accessibility
standards, cross-platform issues, mobile user interfaces and
systems-thinkingExperience using modern design, prototyping and
collaboration toolsExperience interacting with various
multi-disciplinary teams of professionalsStrong time management
skillsStrong problem-solving skillsStrong critical thinking
skillsStrong verbal and written communication skillsStrong
collaboration skillsEducation and Experience Preferred:Minimum of a
master's degree in a related fieldExperience in survey design,
including working knowledge of statistics and experimental
designExperience in creating use cases, flow diagrams, prototypes,
scenarios and wireframes in the context of user researchProficiency
in industry best practices for desktop, mobile and web
applicationsExperience working with Product Managers, Product
Designers and Product MarketersExperience working in the financial
industryLocationBuffalo, New York, United States of America
Keywords: M&T Bank, Buffalo , Senior User Experience Researcher, Other , Buffalo, New York
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsHoliday Earnings - Shop and Deliver with Instacart Description: Job DescriptionFULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and (more...) Company: Instacart Location: Buffalo Posted on: 01/22/2021 General Laborer 2nd or 3rd Shifts Description: You landing a new Warehouse / Packing Assistant job in Arcade, NY would be pretty good, but you landing a new Warehouse / Packing Assistant job with US would be simply AWESOME It can happen, because (more...) Company: Adecco USA Location: Arcade Posted on: 01/22/2021 Get New Handyman Work Today - Preview Leads In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Buffalo Posted on: 01/22/2021 Flexible Schedule - Deliver with Uber Eats Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...) Company: Uber Eats Location: Chaffee Posted on: 01/22/2021 Consumer Loan Sales Specialist **Sign on Bonus** Description: PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST-At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast and affordable (more...) Company: OneMain Financial Location: Sanborn Posted on: 01/22/2021 Insurance Agency Owner Description: Job Description DISCOVER A SMARTER STARTUP. There are business opportunities and Company: Farmers Insurance Location: Buffalo Posted on: 01/22/2021 Recruiter Description: Our client, a global healthcare company, is currently seeking a Recruiter for a 3 month contract position. The position is onsite in Grand Island, NY. br br By working for our client, you will be (more...) Company: Kelly Location: Grand Island Posted on: 01/22/2021 Human Resources Representative Description: Kelly Services is seeking a Human Resources Representative for an American multinational health care company primarily focused on products to treat hemophilia, kidney disease, immune disorders and other (more...) Company: Kelly Location: Medina Posted on: 01/22/2021 Compliance Specialist 2 Description: US-NY-DepewCategory Affordable HousingType Regular Full-TimeFLSA Status Non-ExemptShift DaysDepartment PropertiesCorporation Name DePaul PropertiesOverview br br We're looking for an organized, energetic, (more...) Company: DePaul Location: Depew Posted on: 01/22/2021 Advocacy Office Associate Description: Kelly Services is seeking an experienced Advocacy Office Associate for our top health insurance client in Buffalo, NY. Pay rate 15.50 per hour. Hours 1st shift Monday-Friday. Contract of 3 months possible (more...) Company: Kelly Location: Buffalo Posted on: 01/22/2021 |