ServiceNow Developer
Company: M&T Bank
Location: Buffalo
Posted on: January 12, 2021
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Job Description:
At M&T Tech, we're a team of makers, doers, and builders,
working to create the most advanced technology solutions in
banking. We're not your stereotypical suit and tie bankers: we're
an innovative team of leading tech experts, pushing boundaries, and
taking risks. We're building an agile team of the most skilled and
creative workers to solve complex problems, architect solutions,
write high-performance software, and chart our new path, all to
make the lives of our customers, and the communities that we serve,
better. Join us and be part of something new as we build tomorrow's
bank, today. The Technology Infrastructure Engineering and
Operations Team engineers and supports all the foundational
technology used across M&T Bank. We support two Data Centers,
15,000 Distributed platforms, 24 Mainframe Regions, a secure and
reliable Network connecting all the technology across the bank
footprint and process approximately 635,000 automated jobs per
month. In addition to that foundational technology level, we own
the operational support processes, monitoring and command center
that provide a unified, well-managed technology response when
issues arise. We deliver innovative, and compelling technology
solutions, in partnership with our line of business CIOs, to
enhance the internal customer experience that enables our business
partners to deliver.Overview: * Experience with ServiceNow
development and configuration, including taking advantage of
low-code/no-code configuration capabilities.* Experience using
scripting/coding languages (i.e. JavaScript, CSS, and HTML, Angular
JS, etc). Proficiency with JavaScript required.* Software
Integration experience utilizing REST APIs and Web Based APIs is
preferred.* Well-rounded expertise that includes delivering
solutions focused on customer experience and process optimization.*
Ability to translate complex customer needs into simple solutions
that maximize value to the customer and the organization.*
Experience working in an Agile development environment is
preferred.Primary Responsibilities: * Use scripting tools to
develop and automate request fulfillment workflows in ServiceNow.
This includes configuring out of the box workflows and
developing/maintaining custom workflows.* Identify and implement
integration opportunities between ServiceNow and other external or
internal applications.Interact with clients to understand their
needs and articulate technical concepts using easily understandable
business language* Complete and oversee basic to complex systems
analysis, design and development. Play a key role as an individual
contributor on complex projects. Maintain an excellent functional
understanding of the supported application(s).* Direct and monitor
less experienced resources and coordinate development tasks on
small to large scope projects.* Prepare and manage the technical
component of project plans.* Participate with other Development,
operations and Technology staff in overall systems development
direction from technical analysis to user acceptance testing. *
Prepare and review test data and execute detailed test plans.
Complete any required debugging.* Evaluate and understand complex
interrelationships and effects among programs, interfacing
applications and platforms. Provide highly analytical consulting
and leadership in identifying and implementing new uses of
information technologies to assist business units in meeting
strategic objectives.* Prepare thorough, clear technical and
functional specifications and update systems documentation. Prepare
charts, tables and diagrams to assist in analyzing problems. Review
documentation prepared by less experienced staff.* Prepare and
review assessments to include required tasks, estimated time frames
and effort for any scope project.* Maintain efficient operation and
effectiveness of supported applications.* Recommend new technology,
policies or processes to benefit the organization and improve
deficiencies. May lead or participate in technical evaluations of
vendor software.* Follow and promote use of development standards
and procedures.* Maintain a good understanding of the business
being supported and its functions, processes, operations and
strategic direction.* May assist in developing expense and capital
budgets.* Understand and adhere to the Company's risk and
regulatory standards, policies and controls in accordance with the
Company's Risk Appetite. Identify risk-related issues needing
escalation to management.* Promote an environment that supports
diversity and reflects the M&T Bank brand.* Maintain M&T
internal control standards, including timely implementation of
internal and external audit points together with any issues raised
by external regulators as applicable.* Complete other related
duties or projects as required, which may include playing a lead
role in due diligence, cost/benefit analysis or business study
activities.Scope of Responsibilities:The position works under
supervision of the Technology Team Lead. The jobholder is competent
to work independently on all high level systems analysis and
technical phases of development. The position is capable of
managing the activities of others on a project basis for small to
large scope efforts and may lead project activities. The jobholder
monitors staff performance on assigned projects relative to their
overall abilities and effectiveness in completing projects within
schedules. The position interacts with senior management, other
technology personnel, clients and vendors. The jobholder provides
backup to higher management as required and may be called on to
serve as a technical representative on committees, ad-hoc projects,
etc.Education and Experience Required:Minimum of an Associate's
degree and 5 years' systems analysis/application development
experience, or in lieu of a degree, a combined minimum of 7 years'
higher education and/or work experience, including a minimum of 5
years' systems analysis/application development experienceFamiliar
with application development software and hardware
platformsProficiency with personal computers as well as pertinent
project management, word processing and spreadsheet softwareCapable
of working on multiple projects of a complex natureExcellent
problem-solving skills to assist in issue resolutionStrong verbal
and written communication skills, with prior experience presenting
to the target audienceStrong organizational and time management
skillsDetail-orientedStrong lateral thinking skillsExperience
coordinating between Applications and business unitsExperience
recommending and implementing systems solutionsExperience driving
project milestones and delivery datesEducation and Experience
Preferred: Good understanding of the Bank's application
frameworkSubject matter expert in business with knowledge or
experience utilizing application/system being supportedAdvanced
understanding of applications supported with a sound knowledge of
interfacing/integrated applicationsAbility to work in a team
environment as well as autonomouslyAbility to multitask for various
components of complex projectsAction-orientedPro-activeAdvanced
knowledge and focus of the entire system to work on projects
outside of normal business-as-usual (BAU)About M&TM&T Bank
is a Top 20 US bank holding company and one of the best performing
and financial stable regional banks in the country, we offer our
technology employees a wide range of performance-based career
development opportunities. We have a strong commitment to our
customers and the communities we serve, and we continue to grow
with a focus on the future. So, when looking to advance your
career, look to M&T. Grow with us.LocationBuffalo, New York,
United States of America
Keywords: M&T Bank, Buffalo , ServiceNow Developer, Other , Buffalo, New York
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