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ServiceNow Developer

Company: M&T Bank
Location: Buffalo
Posted on: January 12, 2021

Job Description:

At M&T Tech, we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow's bank, today. The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank. We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise. We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.Overview: * Experience with ServiceNow development and configuration, including taking advantage of low-code/no-code configuration capabilities.* Experience using scripting/coding languages (i.e. JavaScript, CSS, and HTML, Angular JS, etc). Proficiency with JavaScript required.* Software Integration experience utilizing REST APIs and Web Based APIs is preferred.* Well-rounded expertise that includes delivering solutions focused on customer experience and process optimization.* Ability to translate complex customer needs into simple solutions that maximize value to the customer and the organization.* Experience working in an Agile development environment is preferred.Primary Responsibilities: * Use scripting tools to develop and automate request fulfillment workflows in ServiceNow. This includes configuring out of the box workflows and developing/maintaining custom workflows.* Identify and implement integration opportunities between ServiceNow and other external or internal applications.Interact with clients to understand their needs and articulate technical concepts using easily understandable business language* Complete and oversee basic to complex systems analysis, design and development. Play a key role as an individual contributor on complex projects. Maintain an excellent functional understanding of the supported application(s).* Direct and monitor less experienced resources and coordinate development tasks on small to large scope projects.* Prepare and manage the technical component of project plans.* Participate with other Development, operations and Technology staff in overall systems development direction from technical analysis to user acceptance testing. * Prepare and review test data and execute detailed test plans. Complete any required debugging.* Evaluate and understand complex interrelationships and effects among programs, interfacing applications and platforms. Provide highly analytical consulting and leadership in identifying and implementing new uses of information technologies to assist business units in meeting strategic objectives.* Prepare thorough, clear technical and functional specifications and update systems documentation. Prepare charts, tables and diagrams to assist in analyzing problems. Review documentation prepared by less experienced staff.* Prepare and review assessments to include required tasks, estimated time frames and effort for any scope project.* Maintain efficient operation and effectiveness of supported applications.* Recommend new technology, policies or processes to benefit the organization and improve deficiencies. May lead or participate in technical evaluations of vendor software.* Follow and promote use of development standards and procedures.* Maintain a good understanding of the business being supported and its functions, processes, operations and strategic direction.* May assist in developing expense and capital budgets.* Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.* Promote an environment that supports diversity and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties or projects as required, which may include playing a lead role in due diligence, cost/benefit analysis or business study activities.Scope of Responsibilities:The position works under supervision of the Technology Team Lead. The jobholder is competent to work independently on all high level systems analysis and technical phases of development. The position is capable of managing the activities of others on a project basis for small to large scope efforts and may lead project activities. The jobholder monitors staff performance on assigned projects relative to their overall abilities and effectiveness in completing projects within schedules. The position interacts with senior management, other technology personnel, clients and vendors. The jobholder provides backup to higher management as required and may be called on to serve as a technical representative on committees, ad-hoc projects, etc.Education and Experience Required:Minimum of an Associate's degree and 5 years' systems analysis/application development experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 5 years' systems analysis/application development experienceFamiliar with application development software and hardware platformsProficiency with personal computers as well as pertinent project management, word processing and spreadsheet softwareCapable of working on multiple projects of a complex natureExcellent problem-solving skills to assist in issue resolutionStrong verbal and written communication skills, with prior experience presenting to the target audienceStrong organizational and time management skillsDetail-orientedStrong lateral thinking skillsExperience coordinating between Applications and business unitsExperience recommending and implementing systems solutionsExperience driving project milestones and delivery datesEducation and Experience Preferred: Good understanding of the Bank's application frameworkSubject matter expert in business with knowledge or experience utilizing application/system being supportedAdvanced understanding of applications supported with a sound knowledge of interfacing/integrated applicationsAbility to work in a team environment as well as autonomouslyAbility to multitask for various components of complex projectsAction-orientedPro-activeAdvanced knowledge and focus of the entire system to work on projects outside of normal business-as-usual (BAU)About M&TM&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.LocationBuffalo, New York, United States of America

Keywords: M&T Bank, Buffalo , ServiceNow Developer, Other , Buffalo, New York

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