Negotiations Operations- Creditor Support

Company: Strategic Financial Solutions
Location: Buffalo
Posted on: January 9, 2021

Job Description:

Overview:Are you organized and highly detailed oriented?Are you able to multi-task and adapt to change quickly?Are you able to work independently and within groups to meet department deadlines?Do relationships matter to you?And is your perfect environment one that is fast paces and takes time to celebrate success?Responsibilities:

• Engage with various financial entities and clients via phone, email, and fax communication
• Review high volume of tradelines efficiently and accurately update CRM
• Identify settlement opportunities based on creditor discussions and facilitate transfers to Negotiators
• Consistently meet established department Key Performance Indicators
• Exemplifies professionalism and integrity through all creditor and client communication
• Operates with a high level of discretion and confidentially by protecting all personal information
• Build strong working relationships with clients, creditors and coworkers
• Ensure compliance with company standardsQualifications:
  • Bachelors' degree or in lieu of a degree, a minimum of two years equivalent in work experience
  • Background in Call Center, Banking or Collections preferred
  • Strong proficiency in Excel
  • Advanced computer skills
    • Microsoft products
    • Highly organized; able to build and maintain an extensive pipeline of business
    • Strong verbal/written communication and interpersonal skills
    • Independent worker, able to self-pace and consistently improve
    • Detailed oriented, dedicated to providing excellent customer service
    • Ability to work well under pressure and maintain a sense of urgency
    • Strong knowledge of debt settlement industry a plusAccountabilities
      • Verify debt details (balance, current creditor, lit/non-lit, etc.)
      • Facilitate warm transfers to negotiators after contact with creditor
        • Maintain accurate creditor and client information
        • Answer inbound calls from creditors
        • Update client and debt information in CRM
        • Prioritize inbound settlement offers
        • Sell scrub process to creditorsThe Fun Stuff:
          • Become a Strategic Owner as part of Strategic' s Employee Stock Ownership Program (ESOP)
          • Daily, weekly and monthly team and individual contests
          • Happy Hours
          • Daily employee acknowledgement programs such as Cupcake Tuesdays and Wellness Wednesdays
          • Participation in Strategic Dreams program which makes several employee's dreams come true each quarter
          • Heavy emphasis on training and development through introductory and ongoing sales training as well as industry/professional training programsA Little About Strategic:Strategic Financial Solutions is a leading consumer finance company that specializes in helping people that have too much credit card debt. We were recently named the 21st Best Company to Work for in New York by Best Companies to Work For and have been certified as a Great Place to Work 4 times. Additional honors include being named, two times, as one of the 50 fastest growing companies in New York City and to the prestigious Inc. 500 list as one of the 500 fastest growing companies in the United States.Strategic is committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as a company.Please mark @talent.icims.com as a safe sender to ensure recruiter emails don't go to spam

Keywords: Strategic Financial Solutions, Buffalo , Negotiations Operations- Creditor Support, Other , Buffalo, New York