Operations Support Specialist

Company: NPAworldwide Recruitment Network
Location: Buffalo
Posted on: November 19, 2020

Job Description:

JOB DESCRIPTION

Job #: 33332 Title: Operations Support Specialist Job Location: Buffalo, New York - United States Employment Type: Salary: $15.00 - $16.00 - US Dollars - Hourly Employer Will Recruit From: Local Relocation Paid?: NO WHY IS THIS A GREAT OPPORTUNITY? Work hours: 11:00am - 7:30pm JOB DESCRIPTION

The Operations Support Specialist provides advanced administrative support Collections Operations. With a comprehensive understanding of collections operations, the Operations Support Specialist is responsible for ensuring effective office operations and for overseeing and performing various tasks to assist the Manager in coordinating all aspects of daily check-in operations, including recording and reporting data. Responsibilities

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Creates, distributes, and closes-out customer tickets on a daily basis.
• Maintains and distributes department related information on a daily basis.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of reports as directed by the department manager.
• Communicates with employees about scheduling and work assignments as needed.
• Greets visitors in a prompt, professional, and courteous manner.
• Provides back-up at other locations as necessary. QUALIFICATIONS Education and Experience
  • High School Diploma or GED (accredited)
  • 2 3 years in an administrative support role
  • Basic use of the MS Office (Word, Excel and Outlook)
  • Strong keyboarding skills
  • Professional email communication skills
  • Excellent verbal, written and analytical skills
  • Good time management skills to prioritize and plan work activities
  • Positive and engaged attitude
  • Identifies and resolves problems in a timely manner
  • Reacts well under pressure and treat others with respect
  • Work efficiently and effectively, both independently and as a team to ensure call standards
  • Balances team and individual responsibilities and helps build a positive team atmosphere
  • Adapts and able to deal with frequent changes in the work environment Education:
    High School/Secondary School

Keywords: NPAworldwide Recruitment Network, Buffalo , Operations Support Specialist, Other , Buffalo, New York