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Call Flow IVR Developer

Company: Econosoft
Location: Buffalo
Posted on: October 14, 2020

Job Description:

Call Flow IVR Developer Day to Day Responsibilities of this Position and Description of Project Design, build, test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs. Act as a subject matter expert for Application Software developers and Engineers. Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements. Meet with business partners to understand business needs. Responsible for overall design of the solution. Design, build and test applications. Conduct root cause analysis and advanced performance tuning for complex business processes and functionality Experience Knowledge of commonly-used concepts, practices, and procedures within the telecom industry in the healthcare industry or call center is desired. Knowledge of Agile development principles and practices. Requires demonstrated understanding of business process as it relates to experience in the field. Strong working knowledge of Eclipse, JAVA, VoiceXML, Avaya OrchestrationDialog Designer or other IVR development tools, and Voice Portal. Preferred VUI Design, grammar development (including Spanish). Advanced skills in SQL data retrieval from a relational database. Required Skills In depth understanding of Avaya Aura Orchestration Designed, Avaya Experience Portal and Avaya tools and technologies. Knowledge or application versioning and constraints of VXMLCCXML coding Experience in Avaya Communication Manager ACDVDNVectoring. Basic understanding of DynatraceSplunk tools. Understanding of Nuance TTSASR configurations and tuning Flexibility to collaborate with various project teams understands how to translate architecture and business requirements into actionable plan Understanding or RESTful and SOAP services for API integration and development recommendations. 2 years of hands on IVR experience, Avaya strongly preferred Works well with multiple teams

Keywords: Econosoft, Buffalo , Call Flow IVR Developer, Other , Buffalo, New York

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