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Field Service Engineer (X-Ray, MRI, CT)

Company: Affinity Executive Search
Location: Buffalo
Posted on: August 4, 2020

Job Description:

FIELD SERVICE ENGINEER (Medical X-Ray / CT Scans) Buffalo, NY Salary Full Benefits Bonus Paid Relocation In this role, you have the opportunity to This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adherence to state and federal regulatory requirements. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. You are responsible for Customer Ownership Build credibility and trust with customers by conducting pro-active customer visits. Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues. Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process. Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customers business and competitive environment. Generate revenue growth by offering solutions aligned with service portfolio. Teamwork Adopt, develop and implement best practices. Proactively schedule activities and make yourself available to assist others. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Assist in identifying training gaps within the team. Actively seek to mentor others. Actively participate as a member of regional work team and works to improve team processes. Compliance Operate under the required knowledge of State and Federal regulatory requirements. Adhere to established training, quality, and safety requirements. Manage company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc. Perform all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork. Technical Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities. Independently resolve equipment and customer issues. Independently complete PMs, FCOs, installations, and all related tasks. Independently diagnose and resolve electronic, network, and mechanical problems. Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively. Working as part of our Global Sales and Service organization, youll benefit from the teams growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. To succeed in this role, you should have the following skills and experience Associate Degree in electronics or equivalent combination of education and experience. At least 2 years experience in diagnostic imaging or 4 years experience in the electronics industry, preferably in a field service environment. Previous experience with Xray and/or Cath Lab required Multi vendor experience a plus BSEE/BSEET/BSME/BSMET preferred Working knowledge of computers and networking. Have and maintain a valid drivers license and a driving record that is in compliance with Philips Fleet Policy. Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred. Experience with diagnostic imaging equipment required. Strong organizational skills, self-disciplined, and the ability to work independently. Ability to communicate effectively with various levels of employees and customers both verbally and in writing. Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives. Ability to adapt to changing work requirements in a complex, fast pace environment. Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions. Ability to read and interpret schematics and site drawings. This position will require you to meet all customer specific mandates such as vaccinations and or screening tests. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further. SKILLS AND CERTIFICATIONS Medical X-Ray Computer Tomography/CT IDEAL CANDIDATE Customer-focused with strong communication skills. This is a customer-facing position. The position is compensate hourly and they will get overtime so flexibility is key. Must have prior experience working with medical x-ray and a valid drivers license.

Keywords: Affinity Executive Search, Buffalo , Field Service Engineer (X-Ray, MRI, CT), Other , Buffalo, New York

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