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Content Designer, P2P

Company: Delaware North
Location: Buffalo
Posted on: December 4, 2019

Job Description:

The Opportunity The Content Designer will oversee the development and implementation of the training and support programs for the company's BirchStreet Procure-to-Pay platform at US-based Delaware North locations. Due to the travel requirements for this position (40%), we are open to a remote candidate.
What Great Looks Like
Develop Training Strategy and Content

  • Create and maintain source content for course development
  • Conduct independent research to ensure the accuracy, relevance and currency of instructional content
  • Develop/maintain a course structure detailing the sequence and duration of lessons, topics, and sub-topics, including assessment items for learning objectives and synopses for lessons describing their purpose
  • Use Articulate authorware to build/update training content on learning management system (Saba)
  • Coordinate corporate learning management administration as it relates to P2P system content.
  • Maintain records of attendance (LMS and classroom).
  • Review course as it is developed to ensure its alignment and integrity with the instructional plan and documented standards of quality in alignment with corporate goals
  • Prepare manuals, documentation and status reports to contribute to project management and maintain library of training and reference materials on SharePoint Change and Project Management
    • Assist in implementation of actions necessary to ensure effective integration of training requirements, resources, and delivery plans
    • Coordinate/schedule with 3 rd party solution provider for unit on-site training visits and to ensure consistency and accuracy of training
    • Coordinate with P2P program team to deliver communications and training related to program updates and new processes
    • Manage training schedule
    • Develop/implement change management strategies for increased adoption and engagement of staff across subsidiaries
    • Facilitate buy-in and participation of change management strategies from P2P program team and other internal stakeholders Support
      • Respond to support requests - provide remote and on-site support to unit personnel
      • Recommend alternative instructional strategies to improve the effectiveness and efficiency of the training program
      • Propose instructional strategies and media to be used in course development
      • Management of 3 rd party solution provider head of training and resources dispatched to DN locations
      • Collaborate with internal and external Subject Matter Experts (SMEs) in the curriculum development for the company's P2P system training program
      • Lead and/or participate in work sessions with SMEs Qualifications
        • Four-year college degree.
        • MS Word, MS PowerPoint, MS Excel, MS Project, MS Access, MS Outlook, SharePoint, Saba LMS, SharePoint, Articulate and other web training content authoring tools
        • Ability to understand technical documentation and translate it into training materials
        • Understanding of adult learning principles
        • Understanding of Instructional Systems Design
        • Familiar with broad spectrum of instructional solutions available to achieve learning outcomes
        • Proficient in use of PC systems; and MS Office including Word, Excel, Power Point and Access
        • Prior experience with, or interest in learning about, the development of web-based training
        • Travel required up to 40% primarily in the US, with potential of UK and Australia travel Who We Are Take your career beyond the ordinary-to the extraordinary.
          At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
          Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .
          All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
          Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.


Keywords: Delaware North, Buffalo , Content Designer, P2P, Other , Buffalo, New York

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