Lead Data Engineer, Support Operations (Hiring Immediately)
Company: Delaware North
Location: Buffalo
Posted on: March 1, 2026
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Job Description:
The opportunity Delaware North is searching for a Sr. Data
Engineer – Support Lead to join our team at our Global Headquarters
in Buffalo, New York. The Data Engineering team is tasked with
collecting raw data from our various systems, transforming that
data into canonical models, harmonizing, and enhancing the data to
provide trusted datasets to our consumers. Our primary data product
is a canonical model unifying transactions across multiple Point of
Sale systems. The work this team does is the foundation of company
initiatives meant to automate business processes, gather insights,
and make more informed decisions. The Sr. Data Engineer – Support
Lead will own the processes and standards for Support & On-Call,
leading the team in providing our users a top-notch data
experience. Our technology stack includes Databricks (Pyspark),
Amazon Web Services (Batch, Lambda, EBS, S3, SQS, ECS, RDS, EC2),
Python, Terraform, Gitlab, ReactJS, Apache Airflow, MongoDB and
Mulesoft. Pay Minimum – Anticipated Maximum Base Salary: $100,700 -
$136,000 / year In addition to base salary, we offer an annual
bonus plan based on company and individual performance, or a
role-based, uncapped sales incentive plan. The advertised pay range
represents what we believe at the time of this job posting, that we
would be willing to pay for this position. Only in special
circumstances, where a candidate has education, training, or
experience that far exceeds the requirements for the position,
would we consider paying higher than the stated range. Information
on our comprehensive benefits package can be found at
https://careers.delawarenorth.com/benefits/ . What we offer At
Delaware North, we care about our team members' personal and
professional journeys. These are just some of the benefits we
offer: Medical, dental, and vision insurance 401(k) with up to 4%
company match Annual performance bonus based on level, as well as
individual, company, and location performance Paid vacation days
and holidays Paid parental bonding leave Tuition and/or
professional certification reimbursement Generous
friends-and-family discounts at many of our hotels and resorts What
will you do? Own data support platform engineering, deliver
platform features, improve existing pipelines, and develop new data
products as needed Establish and document standard operating
procedures for investigating, resolving, and communicating data
outages Build action?oriented alerting, extend data quality
monitoring capabilities, and reduce noisy alerts Improve the
on-call experience by defining recovery SLAs, clarifying
expectations, and standardizing escalation and communication
Identify trends across support tickets, implement root cause fixes,
and resolve bugs and tickets directly or through delegation Partner
with clients, vendors, and internal users, contribute to design and
architecture sessions, and author knowledge base documentation More
about you Bachelor’s degree in computer science, information
systems, or a similar field with a m inimum of 4 years of
experience developing data pipeline ETL processes and extensive
experience following End to End Agile Development Lifecycle
Experience leading teams and projects to completion, and ex
perience designing and developing solutions with a modern
programming language such as Python Experience with Spark and
columnar data formats such as Delta or Iceberg , and ex
Keywords: Delaware North, Buffalo , Lead Data Engineer, Support Operations (Hiring Immediately), IT / Software / Systems , Buffalo, New York
