IT End User Support Analyst
Location: Orchard Park
Posted on: June 23, 2025
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Job Description:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Essential Duties and
Responsibilities include the following. Other duties may be
assigned. 1. Provide 2nd/3rd line support 2. Provide IT support via
telephone, remotely or in person for the resolution of software,
hardware or network issues, in line with service level agreements
for technical issues and either resolve or escalate as appropriate
3. Liaise with external third party support teams to resolve issues
to a successful conclusion, as necessary 4. Interface with other IT
Service teams where required, to resolve/escalate issues 5. Assist
with IT related projects and travel to other Customer locations, as
required Required Minimum 2 years previous Service Delivery
experience with: Windows 7, 10/MS Office 2016/ActiveDirectory
Exchange/Outlook/Mimecast/Symantec EnterpriseVault Skype for
Business,WebEx VPN/Global Protect AirWatch/iPhones SharePoint SCCM
Preferred ITIL Foundation skills desired. IT Technical training or
degree
Keywords: , Buffalo , IT End User Support Analyst, IT / Software / Systems , Orchard Park, New York
