IT Systems Administrator

Company: ComTec Solutions
Location: Rochester
Posted on: May 17, 2025

Job Description:

Description:IT Systems AdministratorJob Category: Information TechnologyDepartment: IT Services GroupBillable Hours Goal: 80% of worked hoursLocation: Rochester, NYTravel Required: Up to 50% day travel as neededPosition Type: Full TimeDate posted: Posting Expires:Applications Accepted By:Fax or E-mail:585-621-6214Attention: Hiring Managerresumes@comtecsolutions.comSubject Line: IT Systems Admin OpeningMail:ComTec Solutions65 Elmgrove ParkRochester, NY 14624Attn: Hiring ManagerJob Purpose:The IT Systems Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The IT Systems Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.Duties:Respond to customer inquiries in a courteous and professional mannerCreate, document, and escalate issues and problems according to ticketing standards and SLAsMonitor assigned tickets and tasks and provide service or escalation as necessaryProvide support for escalated service desk tickets following established protocolsProvide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)Deliver technical customer support over the phone and in person, understands support processesPerform remote and onsite scheduled maintenanceAccurately enter and maintain case information including notes and resolutionAdhere to departmental policies for reporting and managing requests and change controlParticipate in emergency on call rotation scheduleInternal IT Support as neededIdentify sales opportunities and pass the information to correct team membersSubmit timesheets accurately and timelyOther duties as requiredSupervision Exercised:NoneSupervision Received: Reports to Manager, IT ServicesComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.Reviewed By:Date:Approved By:Date:Last Updated By:Date/Time:Requirements:Work Environment/Physical Demands:Use of computer and office equipment.Ability to remain calm in stressful situationsPerforms all administrative functions expected at this level.Minimum Qualifications:Technical SkillsStrong understanding of available tools to assist in daily tasksAbility to troubleshoot server based software issues with:Microsoft Windows Server 2003/2008/2008 R2/2016 (x32 and x64)Microsoft Windows Active Directory InfrastructureOn Premise Microsoft Exchange 2003/2007/2010, coexistence Microsoft Exchange 2007/2010 / Microsoft Office 365, and hosted Microsoft Office 365Microsoft Terminal Server 2003/2008/ R2 x32 and x64Major Anti-Virus solutionsEnterprise class backup solutionsVery knowledgeable of various server/workstation peripherals such as USB/NAS drivesIn depth knowledge of workstation/server hardware and software troubleshooting abilitiesWorking knowledge of HP and Dell equipment; general understanding of storage solutionsWorking knowledge of firewall technologies including SonicWALL and Cisco ASAExtremely knowledgeable in troubleshooting and resolving workstation based software issues with:Microsoft Windows XP, Vista, 7 and 10 (x32 and x64)Microsoft Office 20xxMicrosoft Online Services (Office 365)Domain and workgroup environmentsKnowledge and understanding of AD, DNS, the Internet and mail flowSoft SkillsStrong written and verbal communication skillsPleasant and professional demeanor in all client and internal communicationsAbility to multi taskIntellectually resourceful with sound judgment and effective decision-making abilitiesIndependent worker and able to work effectively on daily tasks without direct supervisionStrong organization skills and ability to operate efficiently throughout daily tasksIn general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriateDemonstrates empathy with users and professionalism at all timesWork well with clients at all levels, from executive to IT to end userOperates with client satisfaction in mindEnergy, enthusiasm and results-orientedEducation and ExperienceBachelor's degree preferredMCP/MCSA/MCSE/MCTS/MCITP Certifications preferredCompTIA A+ and Network+ preferred3+ years of relevant experience in supporting complex networks and/or providing technical supportAdditional RequirementsAbility to schedule for evening or weekend work occasionallyValid driver's license in your state of residence and reliable personal vehicleCompensation details: 65000-85000 Yearly SalaryPI193cc97e16b4-25660-37384774

Keywords: ComTec Solutions, Buffalo , IT Systems Administrator, IT / Software / Systems , Rochester, New York