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Field Service Technician

Company: FastTek Global
Location: Buffalo
Posted on: February 7, 2024

Job Description:

Field Service Technician #983349

Job Description:
- Integrated software
- ISD- support cash registers- supply software and hardware for fast food chains
o Cash registers, Installation, and training
o Drive thru headsets that we provide, install and train
o Security for our customers
o Drive thru timers
- For all four of these above things we provide equipment, install, train user, and then do continual troubleshooting
- Software support over phone for Canada and US
- Techs in the field- replace equipment to help
- Need to broaden horizon with US as business is grown.


Certification:
- A+ or N+ is a plus but not mandatory


Background:
- DMV check


Things they can do:
- Install cameras.
- Install bracket for camera
- Replacement or upgrade for any of the items we provide
- Take on tickets that call center support team can't fix over phone they will be dispatched to support in person
- When not on site they will work remotely from home office to support and train
- Great in person customer service
- Has to be flexible between driving and being onsite
- Any networking background is a +

Keywords: FastTek Global, Buffalo , Field Service Technician, IT / Software / Systems , Buffalo, New York

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