IT Systems Administrator

Company: New Era Cap Company
Location: Buffalo
Posted on: September 24, 2022

Job Description:

The role of the IT Systems Administrator is to install, configure, and maintain all aspects of the New Era core infrastructure. This role is a part of the IT Service Operations team with knowledge in server management (Azure, Windows, VMWare), cloud operations, networking, backup, and storage. Responsibilities

• Develop, maintain, upgrade, and document all aspects of the New Era's core infrastructure systems
• Manage operating system updates and software patches
• Oversee support of all physical equipment in data center including servers, switches, routers, and firewalls
• Assist the IT Service Operation team acting as tier 3 support which includes solving complex application, server, and network issues as well as escalating tickets with vendors
• Act as the technical systems resource on cross-functional projects and provide recommendations on infrastructure questions
• Collaborate with IT and other departments to implement and troubleshoot business applications
• Maintain and support mission critical applications, servers, and networking infrastructure in a 24/7 business environment
• Creates and maintains comprehensive documentation for servers, networks, and disaster recovery procedures
• Drive root cause analysis and remediation to system and application incidents
• Identifies areas of IT system capacity and makes recommendations to ensure optimal system performance and availability
• Stays current with advances in technology to meet IT and New Era Cap's strategic goals
• Keeps all sensitive matters confidential
• Other duties as assigned Knowledge, Skills, and Abilities
• Expert knowledge of Windows Server Administration, Active Directory, O365, Azure, Exchange Online, macOS, DNS, and virtualization platforms such as VMWare
• Demonstrated understanding of Disaster Recovery and how to implement robust backup and recovery processes
• Ability to work with enterprise desktop deployment tools such as PDQ and Jamf
• Working knowledge of technologies such as LAN and WAN infrastructure, systems integration, switching and routing, and VPN
• Mobile device management using Intune
• Ability to perform advanced troubleshooting on Windows Servers and macOS devices
• Knowledge and experience working with Zendesk or comparable service ticket tools
• Strong desire to assist the team and share knowledge
• Proven documentation skills
• Proven technical troubleshooting skills
• Excellent communication skills both written and verbal
• Enthusiastic, positive person who embraces work with a sense of urgency and persistenceEducation and Experience
• Bachelor's degree in Computer Science or relate field. Experience in lieu of degree considered
• 3-5 years' experience in providing Systems Support and Administration to medium to large companies is required
• Superior customer service skills
• Familiarity with Cisco Call Manager (CUCM)
• Knowledge SAP ERP, SAP Hybris or other e-commerce platforms
• Microsoft and VMWare certifications a plus
• ITIL/ITSM ConceptsTravel Requirement0% to 5%; domestic and/or global New Era Cap LLC. is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.
  

Keywords: New Era Cap Company, Buffalo , IT Systems Administrator, IT / Software / Systems , Buffalo, New York