Technical Support Representative
Posted on: January 16, 2022
Spectrum is now hiring for Community Solutions Customer Service
Representatives to join our fastest growing business unit!
We are excited to announce our starting rate of pay for this role
is $18.00/hour! There is also a $0.75/hr shift differential for
shifts starting on/after 11am!
Start Dates: January 7 and January 21, 2022
12 Weeks Paid Training!
Shift after training: Evenings and weekend availability
This is NOT a work from home position. The position reports to our
Buffalo, NY location.
At A Glance
- Starting pay: $18.00 per hour, plus .75 shift differential for
shifts that start at or after 11:00 AM.
- 90 days of paid training.
- Full-time entry-level customer service role resolving
bulk/multiple dwelling unit customer technical repair issues,
billing and accounts, as needed.
- Profile: A tech-savvy problem solver who will troubleshoot and
resolve a variety of service and equipment issues. Community
Solutions Repair Representatives use patience and effective
communication skills to uncover customer needs, answer questions,
and leave a positive impression on customer interactions.
- Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more.
Are you ready for something new?
If you have a passion and aptitude for technology, our training and
mentoring programs can get you ahead of the curve on all the latest
Spectrum technology. We'll help you develop the skills to get
comfortable in your role troubleshooting and resolving service
issues, including account billing, maintenance, enhancements and
repairs. Youll become skilled at using our range of systems to
troubleshoot customer provisions using positive communication
skills. Use your adaptability, organization, and resourcefulness to
support your customers through a range of technical resolutions. If
youre ready to grow your skills, this is a role with a lot of
What is the Community Solutions Repair Representative role?
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Community Solutions
Repair Representatives make a real difference to their customers
and the company, providing over-the-phone technical support for
Video, Internet, and Phone services to customers in community,
bulk, and multiple dwelling unit (MDU) accounts. Youll have
advanced diagnostic tools to help you address technical inquiries
and get services running smoothly, talking customers through fixes
you can make together. If an issue calls for extra attention, bring
in additional internal support and field technician teams to get
things back on track. Understanding the products and your customers
sense of urgency will help you create a satisfying customer
It's about learning and growing
This may be new for you, but the journey is all mapped out. Theres
a lot to learn, and our comprehensive, fully paid training program
including classroom discussions, hands-on exposure, e-learnings,
mentoring, and instructor-led training can make you an authority on
Spectrum's industry-leading products and services in just a few
weeks. The industry moves quickly; to stay on top of it, we provide
training updates to keep you current on our newest products,
services, and upgrades so you'll be ready for any question that
comes your way. One-on-one time with department leaders and
additional support give you everything you need to create a
streamlined process for your customers and yourself.
With a deliberate path to success
We believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum.
The benefits are clear
In addition to the core benefits industry-leading retirement
savings and 401(k) plans, comprehensive health care insurance
options, dental and vision plans, flexible spending, family leave,
and paid training and time off we offer free Spectrum products and
services where available, education assistance tuition
reimbursement, employee discounts, and a selection of other
programs to support team members and their families.
What it takes to get started
The minimum requirements for the Community Solutions Repair
Representative role are:
- Ability to read, write, speak and understand English
- High School Diploma or GED
Preferred qualifications for the Community Solutions Repair
- 6 months or more customer service experience
- 6 months or more of basic technical support experience
- 1 year or more working with computers and multiple software
- 6 months or more heavy volume phone experience in a customer
service/call center job
Are you ready to join our team?
Now that you know a little more about us, are you ready to apply?
Heads up! There is a brief assessment in the application. We
recommend taking the assessment in a distraction-free
Charter Communications is an Equal Opportunity Employer -
Minority/Female/Veteran/Disability COP150 296667 296667BR by
Keywords: Spectrum, Buffalo , Technical Support Representative, IT / Software / Systems , Buffalo, New York
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