Technical Support Analyst

Company: Crossfuze
Location: Buffalo
Posted on: February 23, 2021

Job Description:

* Technical triage and troubleshooting of phone calls, chat, email and self-service requests that are directed to the Help Desk * Basic understanding of hardware and network connectivity and services up to and including VPN and Vmware* Basic understanding Apple iOS Operating system and mobile device support* Provides technical assistance to resolve issues related to computer hardware and software, including printing and Windows / Mac operating systems* Basic knowledge of NTFS, File/Folder permissions and privileged access* Assists with PC and peripheral setups at the customer walkup Service Desk* Must have good customer service and teamwork skills, a positive attitude, good judgment, technical and analytical aptitudeRequirements* Associates degree in IT related discipline or a minimum of 2 years' experience on a technical Service Desk* Minimum of 2 years in a customer service role* Minimum of 6 months supporting MS Office and Windows 7/10 on a Service Desk* Working knowledge computer diagnostic utilities* The ability to resolve at least 75% of issues on first call* The willingness and ability to handle at least 50 contacts per day* Bachelor's Degree in Computer Science or related field* COMPTIA A+ or Network+ * Prior Experience working with a customer support Help Desk or Customer Service environment Benefits* Health Care Plan (Medical, Dental & Vision)* Retirement Plan (401k, IRA)* Life Insurance (Basic, Voluntary & AD&D)* Paid Time Off (Vacation, Sick & Public Holidays)* Family Leave (Maternity, Paternity)* Short Term & Long Term Disability* Training & Development

Keywords: Crossfuze, Buffalo , Technical Support Analyst, IT / Software / Systems , Buffalo, New York