Telecom Analyst

Company: M&T Bank
Location: Buffalo
Posted on: January 10, 2021

Job Description:

At M&T Tech , we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow's bank, today. The Technology Infrastructure Engineering and Operations Team delivers and supports all the foundational technology used across M&T Bank. Supports Two Data Centers, 1 Service Desk, 32,000 End User Computing devices, 14,000 Distributed platforms, 24 Mainframe Regions and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we also own and deliver End User & Collaboration tools with a focus on Ease of Use for the individual employee. We deliver innovative, and compelling technology solutions to enhance the internal customer experience that enables our business partners to deliver. Overview: Translate business requirements into Telecom technical network requirements defined in the Provisioning guide, coordinate installations and provide ongoing network operational support. Primary Responsibilities: * Translate business requirements into technical network requirements as defined in the departments Provisioning guide * Review and assess network design and recommend changes to bring current. * Document changes in STN format and present to the STN committee for approval. Order and provision approved solution. * Process Telecom workorders; client requests for specific predefined network services. * Order, receive, configure and install Cisco network routers, switches, VoIP and network devices supporting remote offices * Request quotes for Telecom carrier circuits; select Telecom carrier; order and provision carrier circuits required in design. * Installation of Carrier circuits; MB's, PRI's, MPLS, Ethernet, Broadband & LTE. * Configure Cisco Call Manager with new telephones and configure Voice network services (Voicemail, Extension mobility, Jabber, Call Recording & Mobile connect) for Bank clients. * Direct suppliers to install network wiring to Bank standards. * Provide network inventory documentation for all work completed. * Assess corporate space for design of wireless access, develop heat maps and design. * Order, receive, configure and prepare wireless access points for installation. Coordinate installation, testing and validation with installation provider. * Participate in the installation of accepted proposals and integrate the new services into existing systems. * Manage efforts across business units, Telecom functional areas, carriers, and vendors to meet business/technical requirements. * Keep informed of the latest telecommunications software, hardware and systems. * Analyze network performance issues using networking tools. * Provide Client training as required to orient clients on network services. * Insure all activities are in compliance with internal policies, procedures, and standards. * Provide after hours support as scheduled and on a rotational on call basis. * Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. * Promote an environment that supports diversity and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. Education and Experience Required: 6 years' of experience, and /or education 5 years' experience with Telecom Carrier networks and operational processes Proficient in LAN, WAN, MAN and/or VoIP architecture Proficient in the use of MS Office products; (Excel, Word, Powerpoint, Visio) Proficient in IEEE wiring standards Be able to successfully complete provisioning projects that are on schedule, within budget and receive high customer satisfaction results Be able to successfully complete provisioning projects that are on schedule, within budget and receive high customer satisfaction results Good documentation and training skills Excellent troubleshooting ability Excellent verbal and written communications Independent Experience with Telecom Carrier networks and operation Experience with Vendor Management Independent self-starter Understanding that travel is required; 2-3 days per month Driver's License Education and Experience Preferred: Technical certifications - CCNA, CCNP Project management qualifications Operating Specialize Machinery About M&T M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us. Location Buffalo, New York, United States of America

Keywords: M&T Bank, Buffalo , Telecom Analyst, IT / Software / Systems , Buffalo, New York