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VoIP & Traditional Telephony Field Technician/Engineer:

Company: Hemisphere Communications
Location: Buffalo
Posted on: January 17, 2020

Job Description:

We are an established telephone equipment company providing telephone equipment & service for many of WNY's greatest small to medium sized businesses. We have a rapidly growing Hosted VoIP & Unified Communications business line. We are looking for a qualified VoIP Field Engineer. - Description: VoIP Field Technician/Engineer - is responsible for the design, field installation, operation, and maintenance of VoIP telephony systems, data communications, legacy/hybrid digital PBX systems, and peripheral equipment associated with the said entities. The successful candidate will be able to test, and troubleshoot a wide range of transmission communications equipment & protocols including Ethernet, TCP/IP & other networking protocols, T1 & PRI circuits, various internet provider circuits, customer edge routers, CAT5/6 cable plants and T568A & T568B wiring. Typically duties include troubleshooting, upgrading, and administering multiple vendor systems; maintaining system applications and ensuring quality customer service. Back office duties include providing support to a varied user community; updating daily logs with site-specific information and composing clear and concise reports for system documentation. The candidate is expected to perform his/her duties with minimum supervision, and participate in overall customer focused meetings. - Qualifications: Proficient in office computer applications: Excel, Word, PowerPoint, and Visio. Perform job duties with general guidance and a thorough understanding of the job and the department's expectations and goals. Maintain flexibility by attempting alternate solutions to resolve issues, and seamlessly adjusting to a dynamic, changing business environment. Good organizational, project planning and logical troubleshooting skills. Work flexible hours and support night or weekend work as necessary. Knowledge of data communications including data network design, routers, switches, hubs, Ethernet, TCP/IP, Wireshark/PCAPs, SIP, SBC. Ability to work and communicate with a group of technical & non-technical people alike. - Knowledge, Skills, Complexity & Decision Making Authority: Requires a range of skills in the technical and communicating realms including familiarity with principles, theories, concepts and technologies to work on generally complex systems and to bring resolution to the customer's satisfaction. May work independently at times with limited supervision and will have the ability to make decisions in the best interest of the customer and the company.

Keywords: Hemisphere Communications, Buffalo , VoIP & Traditional Telephony Field Technician/Engineer:, IT / Software / Systems , Buffalo, New York

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