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Customer Service Delivery Tech Expert - Part-Time

Company: Asurion
Location: Buffalo
Posted on: October 11, 2019

Job Description:

Customer Service Delivery Tech Expert - Part-Time$18/Hr?Mileage ReimbursementMonthly Phone StipendHours: 3:45 p.m. ? 9:00 p.m.Forward Stocking Location:?Buffalo, NY 14220Our team of Experts keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are ? home, office, or even a local coffee shop. Our Experts help customers set up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience.What you?ll be doing:When a customer?s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus premier tech support to get them up and running again.

  • Provide in-person device setup and tech support for customers? smart phones, tablets and/or other consumer electronics.
  • Resolve operational issues on customers? devices, other equipment, and connectivity while offering education and device optimization suggestions.
  • Meet with customers face-to-face at the customers? home location
  • Learn details of Smart Home Support and gain an?understanding of each customer?s technology in order to suggest protection/tech support solutions based on their needs.
  • Meet or exceed key performance indicator metrics for performance measurements and sales goals
  • Travel daily to and from the Forward Stocking Location and several customers? locations throughout a designated region.
  • Drive own vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather.?If you?re a good fit for the job, you?ll be able to:?
  • Offer customers a value-added experience with premier customer service through relationship and rapport building
  • Quickly identify and resolve technical issues ]
  • Demonstrate empathy and assurance for the customer throughout the in-person session
  • Utilize tools and resources to solve technical problems in a fast-paced environment.
  • Ability to proactively adapt communication to the customers? technical skill level.??Qualifications
    • Prior experience in retail sales or customer service is preferred
    • High school diploma required.
    • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
    • Able to drive your own vehicle to and from the Forward Stocking Location and In-Home appointments up to 120 miles.
    • Able to sit or stand for long periods of time (up to 2 hours).?
    • Able to interact with a customer?s technology throughout their home.
    • Able to interact face-to-face with Customers in their homes for extended periods of time.
    • Able to lift a minimum of 30 pounds.
    • Comfortable with exposure to dogs, cats and other pets that may be present in the customers? homes. CUS23833 - Buffalo - New York - US - 2019/09/20

Keywords: Asurion, Buffalo , Customer Service Delivery Tech Expert - Part-Time, Hospitality & Tourism , Buffalo, New York

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