BuffaloRecruiter
the smart solution for Buffalo jobs

Customer Service - Logistics (6785)

Company: Livingston International
Location: Buffalo
Posted on: November 11, 2018

Job Description:

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 100 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want. JOB SUMMARY & RESPONSIBILITIESFluent in French. Reporting to the Manager Service Coordinator, the Service Coordinator will be the primary point of contact for responding to client inquiries and issues. This would include resolving inquiries and issues for assigned clients as well as providing support to other Services Coordinators.

  • Respond and resolve general and complex issues and inquiries and ensure that the issues are resolved at root cause .
  • Provide communication of resolution to the client accordingly.
  • Respond to client issues and opportunities for improvement including incorrect HS classification, slow releases incorrect billing/invoices etc.
  • Provide clients with information as required based on the needs identified during reactive client contact.
  • Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys.
  • Document all client interaction in Salesforce.com.
  • Process credits and/or invoices and determine write offs and/or collection issues within prescribed guidelines.
  • Recognize when an issue has not been resolved, escalate matter to either respective MSD and/or CSM and work collaboratively until a resolution
  • has been achieved.
  • Continuously monitor relationship with clients, assessing strengths, weaknesses and opportunities and share this information with the MSDs
  • and/or CSMs in order to strengthen our client relationships.
  • Identify client needs for other LII solutions and inform CSMs to follow up on the leads.EDUCATION
    • High School Diploma/College Degree preferred
    • A minimum of 2 years progressive client relationship management experience (previous work experience as an IA would be preferred)
    • LCB/CCS or working towards earning preferredKNOWLEDGE & SKILLS
      • Fluent in French
      • Strong interpersonal and customer service skills (both verbal and written) with the ability to deal effectively with both internal and external clients.
      • Strong organizational skills with the ability to work in a fast pace environment.
      • Strong analytical and decision making skills with the ability to prioritize workload.
      • Sound knowledge of Customs processes, procedures and regulations. Knowledge of U.S. Customs and OGA requirements, procedures and regulations would be a definite asset.
      • Knowledge of Harmonized Tariff Schedule and regulations.Livingston is proud to be an equal opportunity workplace and is an affirmative action employer. Associated topics: clerk, dock, dockworker, forklift, logistics operation, operate, operator warehouse, servicer, supply chain, warehouse

        Keywords: Livingston International, Buffalo , Customer Service - Logistics (6785), Hospitality & Tourism , Buffalo, New York

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category
        within


Other Hospitality & Tourism Jobs


Food Technologist II, Bakery
Description: Headquartered in the United States, Rich s is a family owned, global food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products (more...)
Company: Rich Products Corporation
Location: Buffalo
Posted on: 11/21/2018

Inbound Customer Service & Call Center
Description: Find over 5,000 Pre-screened Work At Home Job Openings Please take the time to visit our pre-screened
Company: Mommy Jobs Online
Location: Rochester
Posted on: 11/21/2018

Food and Beverage Cashier at the KeyBank Center
Description: Our Exciting Work EnvironmentGrounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the (more...)
Company: Delaware North
Location: Buffalo
Posted on: 11/21/2018


Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Niagara Falls
Posted on: 11/21/2018

Holiday Sales Associate (All positions)
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Erie
Posted on: 11/21/2018

Inbound Customer Service (Remote)
Description: We're looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone support for our clients' sales, customer (more...)
Company: Mommy Jobs Online
Location: Rochester
Posted on: 11/21/2018

Customer Service Specialist - 3rd Shift
Description: Our Exciting Work EnvironmentThis is a full time 40hrs/week position. Shifts could be scheduled any day of the week, any time between 6 PM and 8 AM. Open availability during these hours is required.Top (more...)
Company: Delaware North
Location: Buffalo
Posted on: 11/21/2018

Inbound Customer Service Representative
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: mommy jobs online
Location: Erie
Posted on: 11/21/2018

Merchandiser (remodel, days, nights)
Description: We are currently looking for multiple individuals in the area to assist with a store remodel at a major retail store. We currently have multiple shifts available. Day shift 039
Company: Reset Staffing
Location: Rochester
Posted on: 11/21/2018

Customer Service Associate
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Rochester
Posted on: 11/21/2018

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Buffalo RSS job feeds