Sr Customer Service Representative
Company: Genuine Parts Company
Location: Buffalo
Posted on: September 30, 2024
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Job Description:
SUMMARYUnder close supervision, the Customer Service
Representative is responsible for accurately fulfilling customer
orders and managing incoming customer calls.COMPENSATION$16.75 -
$20.00 / hourJOB DUTIES:--- Responds to basic customer inquires
regarding products, provides quotes, and handles order entry.---
Places customer orders via telephone, fax, email, electronic
methods, or walk in (counter sales).--- Influences Motion
Industries' gross profit through negotiating the sale price and
purchase price, within certain parameters.--- May adjust
non-contract customer pricing to meet the demands of the customer
based on competition, while maximizing the profit for Motion
Industries.--- Builds customer relationships to drive repeat
business by relating to the customer and drive process
improvements.--- Orders items to ensure appropriate inventory
levels are maintained for customers.--- May place orders without
approval for orders up to $5,000 per line and $10,000 per purchase
order.--- Responsible for sourcing products in branch inventory,
distribution center inventory or supplier inventory.--- Determines
the most cost effective shipping method for customer orders.---
Partners with Account Representatives to ensure customer
satisfaction.--- Expedites backorders. May pull inventory and
prepare order for shipment to customer.--- May handle customer
returns.--- Performs other duties as assigned.EDUCATION &
EXPERIENCE:Typically requires a high school diploma or GED and zero
(0) to three (3) years of related experience or an equivalent
combination.KNOWLEDGE, SKILLS, ABILITIES:--- Reliability,
organization, and attention to detail required.--- Strong
communication skills including written, verbal, and listening.---
Ability to multi-task and time management skills required.---
Moderate computer skills, including information processing,
communicating internally and externally via email, using business
systems and searching capabilities to find products on the
internet.--- Product knowledge is preferred.COMPANY
INFORMATION:Motion offers an excellent benefits package which
includes options for healthcare coverage, 401(k), tuition,
reimbursement, vacation, sick, and holiday pay.Not the right fit?
-Let us know you're interested in a future opportunity by joining
our Talent Community on or create an account to set up email alerts
as new job postings become available that meet your interest!GPC
conducts its business without regard to sex, race, creed, color,
religion, marital status, national origin, citizenship status, age,
pregnancy, sexual orientation, gender identity or expression,
genetic information, disability, military status, status as a
veteran, or any other protected characteristic. GPC's policy is to
recruit, hire, train, promote, assign, transfer and terminate
employees based on their own ability, achievement, experience and
conduct and other legitimate business reasons.
Keywords: Genuine Parts Company, Buffalo , Sr Customer Service Representative, Hospitality & Tourism , Buffalo, New York
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