Hotel Front Desk Clerk
Company: Hilton Garden Inn Pittsford
Location: East Rochester
Posted on: May 3, 2024
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Job Description:
We're looking for a positive and professional hotel front desk
agent to deliver an exceptional experience to every guest at our
hotel. You'll welcome guests, manage their information, distribute
their keys and room assignments, and answer any general inquiries
to ensure they have an excellent stay with us. The ideal candidate
has brilliant communication skills, a strong work ethic, and a
commitment to guest satisfaction. If this sounds like you, apply
today!
Responsibilities:
--- Handle customer complaints as necessary
--- Welcome, register, check-in, and check out guests staying at
the hotel, provide keys and room numbers, and record credit card
information
--- Take incoming calls, online and in-person room bookings
requests, and answer questions about guests' needs involving room
rates, available rooms, amenities, rewards programs, and special
requests
--- Connect with the housekeeping department to ensure guest
accommodations are ready
--- Perform regular bookkeeping duties: make sure hotel guest
information is current and correct
Qualifications:
--- 1 year of experience in the hospitality industry as a hotel
front desk agent, hotel receptionist, or guest service specialist
preferred
--- Well-versed in taking telephone calls and handling stressful
situations
--- Displays impeccable interpersonal, time management,
organizational skills, and customer service skills
--- Exhibits working knowledge of Microsoft Office and reservation
management systems
--- Must have graduated high school, received a GED or
equivalent
About Company:
We're just off I-490, within three miles of Windstream and New York
Life corporations, as well as Eastview Mall. Pittsford, Nazareth
College, and St. John Fisher College are within five miles.
Downtown Rochester is 15 minutes away, and it's 18 miles to the
airport. We offer breakfast and dinner in our Garden Grille & Bar
and meeting rooms with smart TVs.
Keywords: Hilton Garden Inn Pittsford, Buffalo , Hotel Front Desk Clerk, Hospitality & Tourism , East Rochester, New York
Click
here to apply!
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