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Customer Service Associate

Company: 7-Eleven
Location: Olean
Posted on: August 4, 2022

Job Description:

Join the Rebel team for spontaneity and growth in your next role. You can earn up to $16.50 an hour and start your career with the Rebel family today! -Are you ready to work for a company that rewards and values your contributions? -Rebel Convenience Stores offers competitive pay, healthbenefits, a sign-on bonus, and a chance for advancement. - -Join the Rebel team for spontaneity and growth in your next role. We are hiring -Customer Service Associates -for our Rebel convenience stores. Funenvironment, flexible hours, and the ability to provide friendly customer -service with a smile.
SUMMARY:
The CSA (Customer Service Associate) works at an assigned store location. The CSA assists in the operation of the facility in a safe, customer-focused, and profitable manner. He/ She performs various duties including, but not limited to: Daily cash handling, lighting/fixtures, cleaning & maintenance, and ensures the security of all inventory and currency to avoid theft and inventory shrinkage. Employees in this classification receive direct supervision within a framework of well-defined Company policies and procedures. Position reports to the Store Manager.
ESSENTIAL JOB FUNCTIONS:

  • Assist customers with purchasing products by fully understanding the stores available products and having knowledge of product promotions/pricing.
  • Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
  • Properly utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, credit card, etc.) to efficiently process customer transactions.
  • Adhere to proper cash handling procedures to prevent loss of profit in the store per Company Loss Prevention Policy.
  • Adhere to security controls established by the company regarding drive-offs, burglary and theft prevention, identification checks, counterfeit bills, etc.
  • Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).
  • Maintain cleanliness/organization of store (inside/outside) including, but not limited to: Restrooms, floors, countertops, shelving, displays, merchandise, food service equipment and area, parking lot, pumps, car wash, and facility property including other outside equipment/units.
  • Properly stock, clean, organize, and maintain cleanliness/organization of the walk-in cooler and freezer.
  • Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy. Stack products in boxes/crates on the floor carefully, to not exceed five (5) feet.
  • Provide assistance to customers with the operation of fuel pumps, air hoses, car wash, fountain, cappuccino, coffee, and all other equipment/machines on store property as needed.
  • Pre-heat, stock and code food service items as instructed.
  • Where needed, physically remove snow and/or ice from sidewalks, entrances, pumping stations, awnings, and dumpster area and place ice melt in high traffic areas.
  • Clean the car wash including floors and walls, understand how to reset the car wash, and perform sales transactions/refunds appropriately; remove trash from car wash once per shift or as needed (Where applicable, if at a store with a car wash).
  • As requested, assist in training new team members in the use of the cash register, food service machines/equipment, and outside equipment.
    JOB QUALIFICATIONS:
    • Must be at least 18 years of age.
    • High School diploma or GED preferred.
    • Must be able to work alone in the store for long periods of time (or full shifts as needed).
    • Ability to communicate effectively in English, in both verbally and in written form.
    • Ability to understand and follow oral and written instructions; able to read and write at a level sufficient to perform assigned duties successfully.
    • Ability to perform basic arithmetic operations using addition, subtraction, multiplication, and division.
    • Ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.
    • Ability to learn and apply proper sanitation and safety requirements associated with food storage and serving.
      Physical abilities necessary:
      • Ability to stand and/or walk for an at least 8 hours.
      • Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday.
      • Ability to occasionally push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).
      • Ability to occasionally bend at waist with some twisting up to one hour of workday.
      • Ability to occasionally grasp, reach, and manipulate objects with hands above the head and below the knees. (This work requires eye-hand coordination, and may require bilateral coordination of hands up to 4 hours of workday).
      • Ability to occasionally climb a ladder to store or retrieve materials, and/or place or remove signage.
      • Approximately 75% of work is performed indoors, but there are times when extended periods of work may be performed outside:
      • Ability to be exposed to intermittent outdoor hot or cold temperatures and external environmental insects when performing tasks outdoors.
      • Ability to be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
      • Ability to be exposed to intermittent noise (i.e., cash register, telephone, etc.).
      • Capable of working in small spaces at times.Required
        Preferred
        Job Industries
        • Other

Keywords: 7-Eleven, Buffalo , Customer Service Associate, Hospitality & Tourism , Olean, New York

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